Customer Support

Jobtailor; Nuneaton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Jobtailor in the United Kingdom seeks a customer service-focused professional to provide in-branch support and guidance to customers during important moments, such as bereavement or fraud concerns. You will help customers with everyday banking tasks and promote digital services, ensuring confident use of online and mobile banking.

You will build relationships, demonstrate empathy, and collaborate with colleagues to meet customer needs, delivering excellent service and going beyond for each

Qualifications

• Minimum 12 months customer service experience.
• Must be a people person who cares about helping customers with their finances.
• Ability to quickly build relationships to deliver a fantastic customer experience.
• Show empathy, integrity and care, resolving queries to give customers confidence in the service.

Responsibilities

• Provide face‑to‑face support in branches.
• Assist customers with everyday banking tasks and important moments.
• Promote and explain digital banking services to customers.
• Help customers use online and mobile banking independently.
• Identify opportunities to connect customers with the right products and services.

Skills

Customer Service

Empathy

Relationship Building

Collaboration

Digital Banking Support

Tools

Online Banking

Mobile Banking

Job description

• You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
• While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support.
• This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
• You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
• You’ll also recognise opportunities to connect customers with the right products and services.

Requirements

• A minimum of 12 months customer service experience.
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Core Competencies

Demonstrates strong customer service skills with a focus on empathy and relationship building, ensuring a positive experience for customers while promoting digital banking services.

Highest-signal resume keywords

• Customer Service Experience
• Empathy
• Relationship Building
• Collaboration
• Digital Banking Support

ATS Optimization Keywords

Soft Skills

• Communication
• Integrity
• Care
• Adaptability
• Teamwork

Industry Keywords

• Customer Support
• Financial Services
• Fraud Resolution
• Vulnerable Customers
• Digital Services

Tools & Technologies

• Online Banking
• Mobile Banking