Customer Support

Jobtailor; Ayr; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Branch-based work experience

Job summary

Jobtailor is seeking a customer-focused advisor to provide face-to-face assistance in one of our Scottish branches. You will handle everyday banking tasks, guiding customers through important moments with empathy and clear communication.

The role emphasizes helping customers feel confident using online and mobile banking, while offering reassurance and tailored support. Teamwork and genuine care are essential in delivering excellent service.

Qualifications

• Minimum 12 months customer service experience.
• Honest, caring approach to helping people with their finances.
• Ability to build relationships quickly for a great customer experience.
• Empathy and integrity in resolving queries.
• Commitment to deliver on promises and go above and beyond.
• Team player who collaborates with colleagues.

Responsibilities

• Start in a branch providing face-to-face support to customers.
• Handle everyday banking tasks while guiding customers through important moments.
• Support vulnerable customers, resolve concerns and provide reassurance.
• Promote digital banking services and help customers use online/mobile banking.
• Identify opportunities to connect customers with the right products and services.

Skills

Customer service

Empathy

Relationship building

Communication

Teamwork

Tools

Online Banking

Mobile Banking

Job description

• You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
• Handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support.
• This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
• Adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with the right products and services.

Requirements

• A minimum of 12 months customer service experience
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Core Competencies

Demonstrates strong customer service skills with a focus on empathy and relationship building, ensuring customers receive tailored support and guidance. Committed to delivering exceptional service and collaborating effectively with team members to meet customer needs.

Highest-signal resume keywords

• Customer Service Experience
• Empathy
• Relationship Building
• Collaboration
• Digital Banking Support

ATS Optimization Keywords

Soft Skills

• Communication
• Integrity
• Care
• Adaptability
• Teamwork

Industry Keywords

• Customer Support
• Financial Services
• Fraud Resolution
• Vulnerable Customer Support

Tools & Technologies

• Online Banking
• Mobile Banking