Customer Support

Jobtailor; Swindon; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Jobtailor in Swindon is seeking a customer service assistant to support customers face-to-face in branches and through remote channels. You will learn, develop and progress within a values-led organisation that puts people first.

With a focus on empathy and relationship-building, you will transition into remote customer support roles and participate in our Skill Progression Framework to unlock wider career opportunities across the Group.

Qualifications

• One year’s customer service experience.
• Honesty and a caring attitude towards helping people with their finances.
• Ability to quickly build relationships to give customers a fantastic experience.
• Passion to put customers first and resolve queries with care and integrity.
• Commitment to deliver on promises and go above and beyond for customers.

Responsibilities

• Begin in one of our branches delivering face-to-face support to customers.
• Learn, grow and develop within an inclusive organisation focused on putting people first.
• Transition into roles such as helping customers over the phone from home and remotely via social media, web-chat and video calls.
• Spend at least 12 months in a customer service role to master skills and earn accreditations.
• Explore future opportunities across the Group in Digital, Operations, Fraud and Financial Planning.

Skills

Customer service

Communication

Empathy

Team player

Job description

Responsibilities

• Begin your journey in one of our branches, providing face‑to‑face support to our customers.
• Learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities.
• Transition into a range of roles over time, such as helping customers over the phone from home, continuing to deliver outstanding service remotely through social media, web‑chat and remote advice video calls.
• Spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
• Explore a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, and opportunities to move into leadership roles.

Requirements

• One year’s customer service experience.
• Honesty, genuineness and a caring attitude towards helping people with their finances (no previous financial services experience required).
• Ability to quickly build relationships to give customers a fantastic experience.
• Passion to put yourself in the customer’s shoes, show empathy, act with care and integrity, taking time to resolve queries and giving customers confidence in the service you provide.
• Commitment to deliver on promises and go above and beyond for customers.
• A genuine teammate – collaborating closely with colleagues to ensure customers’ needs are met.
• If located in hybrid locations, meet homeworking criteria (quiet private room at home, stable internet connection).

Core Competencies

Demonstrates strong customer service skills with a focus on empathy, relationship building and integrity. Capable of adapting to various roles within the organization while maintaining a commitment to delivering exceptional service.