Customer Support

Jobtailor; Cumbernauld; On-site; GBP 21,000 - 26,000; Full time

Job summary

Jobtailor is seeking a customer service assistant to work in our Scotland branches. You will provide face-to-face support, handle everyday banking tasks, and guide customers through digital services to foster independence with online and mobile banking.

The role focuses on empathy, integrity, and building strong customer relationships while helping customers access the right products and services. A friendly team environment awaits in our branches.

Qualifications

• At least 12 months of customer service experience.
• Honest, genuine, caring about helping people with their finances.
• Able to quickly build relationships to deliver a great customer experience.
• Demonstrates empathy and integrity in every interaction.

Responsibilities

• Providing face-to-face support to customers in branches.
• Handling everyday banking tasks.
• Offering reassurance, guidance and practical support.
• Supporting someone through bereavement, resolving a fraud concern, helping a vulnerable customer.
• Building confidence with digital banking.
• Promoting and supporting digital services.
• Helping customers use online and mobile banking independently.
• Recognising opportunities to connect customers with the right products and services.

Skills

Customer service

Empathy

Relationship building

Job description

Responsibilities

• Providing face‑to‑face support to customers in branches
• Handling everyday banking tasks
• Offering reassurance, guidance and practical support
• Supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer
• Building confidence with digital banking
• Promoting and supporting digital services
• Helping customers use online and mobile banking independently
• Recognising opportunities to connect customers with the right products and services

Requirements

• A minimum of 12 months customer service experience
• A people person – you’ll be honest and genuine, caring about helping people with their finances
• The ability to quickly build relationships to give customers a fantastic experience
• The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity
• The commitment to deliver on your promises and going above and beyond for your customer
• A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met

Core Competencies

Demonstrates strong customer service skills with a focus on empathy and relationship building, while effectively promoting and supporting digital banking services to enhance customer independence and satisfaction.