Customer Service / Communications Officer

Career Choices Dewis Gyrfa Ltd; Conwy; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Service / Communications Officer in Conwy. The role requires fluency in Welsh and English and involves sharing bilingual updates, responding to queries, and engaging with stakeholders. This temporary position offers competitive pay at £14ph for the first 37 hours and £21ph thereafter, with shifts of 12 hours over a 4 days on, 4 days off schedule.

Qualifications

• Fluent in Welsh and English, both written and spoken.
• Able to create engaging content and support public-facing campaigns.
• Experience in responding to public and stakeholder queries.

Responsibilities

• Share bilingual updates across social media and digital platforms.
• Respond to public and stakeholder queries via phone, email, and online.
• Liaise with emergency services and internal teams.

Skills

Fluent Welsh and English written and spoken

Strong communication and content creation skills

Calm under pressure

Attention to detail

Confident using Microsoft Office and social media tools

Full, clean driving license

Job description

Customer Service / Communications Officer

Employer:

Hays Specialist Recruitment

Location:

Pay:

Contract Type:

Temporary

Hours:

Full time

Disability Confident:

No

Closing Date:

25/12/2025

About this job

Communications Coordinator

• Bilingual (Welsh/English) Conwy | 12-hour shifts | 4 days on, 4 days off £14ph for the first 37 hours, then £21ph thereafter Temporary contract until March 2026 Are you fluent in Welsh and English, confident in communications, and looking for a role where no two days are the same?

I am recruiting a Communications Coordinator to join a fast‑paced team responsible for keeping the public informed and connected.

You’ll be at the centre of real‑time updates, incident response, and stakeholder engagement

• helping ensure vital information reaches the right people at the right time.

Key Responsibilities

• Share bilingual updates across social media and digital platforms
• Respond to public and stakeholder queries via phone, email, and online
• Liaise with emergency services, internal teams, and external partners
• Monitor traffic data and media channels to support live communications
• Create engaging content and support public‑facing campaigns

What we’re looking for

• Fluent Welsh and English written and spoken (essential)
• Strong communication and content creation skills
• Calm under pressure, with great attention to detail
• Confident using Microsoft Office and social media tools
• Full, clean driving licence

What’s on offer

Competitive pay: £14ph up to 37 hours, then £21ph. 6‑month contract with potential for permanent.

The details: Based in Conwy 12‑hour shifts (7am‑7pm), 4 days on / 4 days off. Includes weekends on rota basis. Weekends worked from home.

Temporary contract until March 2026.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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