Customer Service Collections Officer

TN United Kingdom; Epsom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Collections Officer to join their team in Epsom. This role is pivotal in managing customer accounts and ensuring compliance with financial regulations. You will engage empathetically with customers, helping them find tailored solutions to their financial challenges while maintaining a commitment to excellent customer care. If you excel in communication and are driven to support customers in financial difficulty, this opportunity offers a competitive salary and a chance to make a real difference in people's lives.

Benefits

Free On-Site Parking

Qualifications

• Proven experience in customer service or financial services.
• Strong understanding of regulations in a financial environment.

Responsibilities

• Manage customer accounts and resolve issues in line with policies.
• Engage with customers to identify tailored solutions.

Skills

Customer Service Experience

Collections Knowledge

Communication Skills

Interpersonal Skills

Attention to Detail

Time Management

Education

Accountancy Qualification (in progress)

Tools

CRM Systems

Job description

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Customer Service Collections Officer, Epsom

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Client:

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Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

de8615275ca4

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Free on-site parking

About Our Client

My client is currently recruiting for a Customer Service Collections Officer based in Epsom.

Job Description

• Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
• Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
• Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
• Ensure that all interactions align with the companies commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

The Successful Applicant

• Proven experience in a customer service, collections or financial services role or as a Collections Specialist.
• Strong understanding of company regulations and their application in a financial services environment.
• Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
• Proficiency with relevant software and CRM systems.
• Self-motivated, able to work effectively under your own initiative.
• Flexible attitude towards duties.
• Keen attention to detail.
• May be studying towards an Accountancy qualification.
• Team-orientated, able to work efficiently with other departments within the organisation.
• Strong time management and organisational skills.

What's on Offer

Job Title: Customer Service Collections Officer Salary: Competitive