Customer Service Collections Officer

Michael Page; Epsom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Collections Officer to join their dynamic team in Epsom. In this entry-level role, you'll be responsible for managing customer accounts and providing financial support while ensuring compliance with regulations. You'll engage empathetically with customers to offer tailored solutions that promote positive outcomes. This position offers an excellent opportunity for growth within the financial services sector, working in a supportive environment where your contributions will directly impact customer satisfaction and financial well-being.

Benefits

Private Medical Care

Pension Scheme

Employee Car Scheme

Enhanced MAT & PAT Pay

Qualifications

• Proven experience in customer service or collections roles.
• Strong understanding of financial services regulations.

Responsibilities

• Manage customer accounts and resolve issues efficiently.
• Engage with customers to provide tailored repayment solutions.

Skills

Customer Service Experience

Collections Management

Financial Services Knowledge

Communication Skills

Interpersonal Skills

Problem Solving

Attention to Detail

Self-motivation

Education

Accountancy Qualification (in progress)

Tools

CRM Systems

Job description

Join to apply for the Customer Service Collections Officer role at Michael Page

Base pay range

This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Location

My client is currently recruiting for a Customer Service Collections Officer based in Epsom.

Description

• Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
• Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
• Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
• Ensure that all interactions align with the company's commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

Profile

• Proven experience in a customer service, collections or financial services role or as a Collections Specialist.
• Strong understanding of company regulations and their application in a financial services environment.
• Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
• Proficiency with relevant software and CRM systems.
• Self-motivated, able to work effectively under your own initiative.
• Flexible attitude towards duties.
• Keen attention to detail.
• May be studying towards an Accountancy qualification.
• Team-orientated, able to work efficiently with other departments within the organisation.
• Strong time management and organisational skills.

Job Offer

• Private Medical Care.
• Pension Scheme.
• Employee Car Scheme.
• Enhanced MAT & PAT Pay.
• Car Scheme.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance

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