Volunteer Senior Collections Officer - Hertfordshire | St Albans Community Bank

St Albans Community Bank; St Albans; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established community bank is looking for a Volunteer Senior Collections Officer to help borrowers manage their finances and prevent debt accumulation. In this impactful role, you will work closely with community members, providing empathetic support to those facing financial difficulties. Your expertise in financial services will enable you to analyze arrears and guide borrowers towards better financial management. This position offers a rewarding opportunity to make a significant difference in people's lives while fostering a supportive community environment.

Qualifications

• Experience in lending or collections is essential.
• Strong communication skills to assist borrowers effectively.

Responsibilities

• Contact members struggling to repay loans and assist them.
• Analyze arrears figures as part of the Credit Committee.

Skills

Empathy

Financial Analysis

Customer Service

Debt Management

Education

Experience in Financial Services

Job description

Volunteer Senior Collections Officer - Hertfordshire | St Albans Community Bank

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Role Overview

Assist financially stretched borrowers in our community bank by helping them manage their finances and prevent bad debt accumulation.

Impact

You will encourage borrowers to overcome financial difficulties, enabling them to benefit their families and avoid falling into debt or loan sharking.

Candidate Profile

We seek a professional, empathetic individual with experience in financial services, particularly in lending or collections, and direct customer contact.

Responsibilities

• Contact community bank members struggling to repay loans via phone.
• Identify their issues to help them better manage finances and avoid debt.
• Analyze arrears figures as part of our Credit Committee.

Additional Information

Senior Level: Mid-Senior level

Employment Type: [Specify if known]

Job Function: Research, Strategy/Planning, and Health Care Provider