Debt Collector

HM Revenue & Customs; Newcastle upon Tyne; Remote; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a modern digital Field Collections Team. As a Debt Collector, you'll engage with individuals from all walks of life, utilizing your strong interpersonal skills to secure overdue taxes. This role offers a dynamic work environment, where you'll spend 90% of your time on the road, meeting clients and making informed decisions. With a comprehensive training program and ongoing support, you will thrive in a fast-paced setting. Join a dedicated team that values adaptability, creativity, and customer service, and make a meaningful impact in the community.

Benefits

Full mobile kit including laptop and phone

Flexible company car schemes

Training and development support

Travel expenses covered for overnight stays

Qualifications

• Ability to engage with diverse individuals and secure payments.
• Strong planning and organizational skills for managing visits.

Responsibilities

• Interact with customers to secure HMRC debts and gather information.
• Travel to various locations and manage a diary for weekly visits.

Skills

Interpersonal Skills

Analytical Skills

Organizational Skills

Time Management

Decision Making

Customer Service

Job description

Join to apply for the Debt Collector role at HM Revenue & Customs

This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We require 50 Debt Collection Officers in England, Scotland and Northern Ireland who can work independently and be part of a wider geographical Collection team.

We will be appointing on Merit order based on locations of vacancies.

Working within local areas near you as well as potentially working further afield to cover different geographical locations based on operational requirements. We will work with you on this and the below are the geographical locations where we have vacancies: -

Perthshire, Darlington, Barrow, Lancaster, Blackpool, Carlisle, Cumbria, Manchester, Oldham, Aberdeen, Inverness, Northern Ireland, Rotherham, Barnsley, Wigan, Warrington, Liverpool, Hereford, Crewe, Chester, Stockport, Sheffield, Wakefield, Wolverhampton, Chelmsford, Colchester, Enfield, North London, Peterborough, Luton, Kingstone upon Thames, Sutton, Harrow, Doncaster, Southend on Sea, Dartford, Romford, Salisbury, Exeter, Plymouth, Truro, Southampton and Brighton.

*If selecting Stratford/Croydon due to the nature of the role you may not qualify for London Pay as successful candidates may be attached to Teams who do not cover London Pay areas.

You will be provided with a full mobile kit including a Laptop, Card Payment machine, Mobile Phone, and Thermal Printer to enable you to carry out your role on the road. As this is a remote and mobile role, you will be eligible to apply for your own company Car from one of our flexible schemes.

Want to speak to other debt collectors in our team and learn about the role and how to apply?

Register for a Teams Webinar running for 1 hour at 1pm on 9th May 2025.

Interest does not guarantee invite as capacity is limited.

Register interest here for the sessions by putting “Recruitment" in the subject line and emailing [e-mail] to register.

Registration closes at 3pm on 8th May 2025.

This is an exciting time to join a modern digital Field Collections Team which is part of HMRC Debt Management whose core purpose is to collect money to fund UK public services. Field Collections are responsible for pursuit and collection of overdue Taxes.

• You will interact with people from all walks of life including, Company Directors, Sole Proprietors and Partnerships to secure HMRC debts. Recording their assets under the Taking Control of Goods legislation in England, Levy Distraint in Northern Ireland and warning of legal proceedings under Summary Warrant in Scotland.

• Travelling solo to various external customer premises, engaging with customers whilst gathering information to make well balanced decisions. We will support your development in this role with a full in-depth 6-week training course which is provided with ongoing 121 peer support.

As a Debt Collections Officer, you will demonstrate a specific skill set that enables you to:

Methodically plan and manage your diary for weekly visit activity, making effective decisions to resolve cases, this will include: -

• Questioning customers to determine their financial and assets position when looking to secure payment.

• Analyse systems to make informed decisions.

• Deciding when to commence Enforcement activity.

So, if you like meeting different people and enjoy travelling whilst possessing strong interpersonal skills, are driven, adaptable, hardworking and would enjoy working for a team that constantly evolves and innovates, this is the job for you. Read on!

As Field Collections Team is a national team covering all of the UK, Regional Centres do not determine where we need to recruit but geographical locations do and therefore, we will have various Reserve Lists based on location.

Person specification

As an influential Officer of the Debt Collections Team, you will need to be organised, driven, manage your own time effectively and communicate successfully. At times you will also be an empathic Civil Servant whilst at other times you will need to be an authoritative, assured and confident Debt Collection Officer. Under challenging circumstances, you will operate fairly in your dealings with members of the public as well as other external / internal stakeholders.

• Be part of a large and extremely engaged nationwide team who are inclusive, flexible, adaptable and creative in solving problems and dealing with change.

• Whilst on the road you will be an ambassador for HMRC. You will take customer service, etiquette and fairness seriously and demonstrate it professionally. You will be a self-motivated person, always looking to develop your expertise.

• Using your new or updated learned library of knowledge to remind customers of the laws, acts and legislations such as the Taking Control of Goods in England, Levy Distraint in Northern Ireland and Summary Warrant Actions in Scotland.

• Fully using available digital platforms, thinking in an objective and analytical manner with an inquisitive and open mind. Using good judgement to make decisions to enable you to progress each case and deal with associated queries.

• Field Collections operates flexibly to improve contact with the customer and 90% of the working day is spent “on the road” calling at premises unannounced. Sometimes an overnight stay in a hotel may be required for which expenses will be covered.

Strong planning and organisational skills to deliver consistently high outputs in a fast-paced environment.

• Showing flexibility and delivering a great customer experience with internal and external exposure across many levels of seniority.

• Being adaptable and capable of operating in dynamic, fast-paced environments. Comfortable working within tight deadlines and under pressure.

• Demonstrate excellent interpersonal skills with a proven ability to influence and engage others effectively.

• Skilled in gathering and analysing data to make sound, evidence based-decisions, even when they are unpopular.

• Highly observant, ensuring all relevant information is considered.

• Make effective decisions to deliver positive outcomes.

• Hold a Full UK Driving Licence.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Public Relations, Legal, and Customer Service

• Industries

  Government Administration and Government Relations Services

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