Customer Service Collections Officer

Michael Page (UK); Epsom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Collections Officer to join their team in Epsom. This role is vital for ensuring customers receive the support they need while maintaining compliance with financial regulations. You will engage with customers empathetically, offering tailored solutions for their financial situations. The ideal candidate will have a solid background in customer service or collections, excellent communication skills, and a keen attention to detail. Join a company that values ethical practices and customer care, and be part of a team dedicated to delivering positive outcomes for clients in financial difficulty.

Benefits

Private Medical Care

Pension Scheme

Employee Car Scheme

Enhanced MAT & PAT Pay

Qualifications

• Proven experience in customer service or collections roles.
• Strong understanding of financial services regulations.

Responsibilities

• Manage customer accounts and resolve issues efficiently.
• Engage with customers to create affordable repayment plans.

Skills

Customer Service Experience

Collections Knowledge

Communication Skills

Interpersonal Skills

Attention to Detail

Time Management

Self-Motivation

Teamwork

Education

Accountancy Qualification (in progress)

Tools

CRM Systems

Job description

About Our Client

My client is currently recruiting for a Customer Service Collections Officer based in Epsom.

Job Description

• Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
• Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
• Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
• Ensure that all interactions align with the company's commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

The Successful Applicant

• Proven experience in a customer service, collections or financial services role or as a Collections Specialist.
• Strong understanding of company regulations and their application in a financial services environment.
• Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
• Proficiency with relevant software and CRM systems.
• Self-motivated, able to work effectively under your own initiative.
• Flexible attitude towards duties.
• Keen attention to detail.
• May be studying towards an Accountancy qualification.
• Team-orientated, able to work efficiently with other departments within the organisation.
• Strong time management and organisational skills.

What's on Offer

Job Title: Customer Service Collections Officer
Salary: Competitive

• Private Medical Care.
• Pension Scheme.
• Employee Car Scheme.
• Enhanced MAT & PAT Pay.