Customer Service Collections Officer

My client is currently recruiting for a Customer Service Collections Officer based in Epsom.

Client Details

My client is currently recruiting for a Customer Service Collections Officer based in Epsom.

Description

• Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
• Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
• Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
• Ensure that all interactions align with the company's commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

Profile

• Proven experience in a customer service, collections or financial services role or as a Collections Specialist.
• Strong understanding of company regulations and their application in a financial services environment.
• Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
• Proficiency with relevant software and CRM systems.
• Self-motivated, able to work effectively under your own initiative.
• Flexible attitude towards duties.
• Keen attention to detail.
• May be studying towards an Accountancy qualification.
• Team-orientated, able to work efficiently with other departments within the organisation.
• Strong time management and organisational skills.

Job Offer

Job Title: Customer Service Collections Officer

Salary: Competitive

• Private Medical Care.
• Pension Scheme.
• Employee Car Scheme.
• Enhanced MAT & PAT Pay.
• Car Scheme.