Customer Service Co-ordinator

Confidential; Sudbury; On-site; GBP 595,000 - 806,000; Full time

Benefits offered by this job

Holiday pay

Pension after a qualifying period

Employee rewards program

Job summary

Just Temps is seeking an experienced Customer Service Co-ordinator for a well-established manufacturer in Sudbury, Suffolk. The role is full-time, office-based, with 8:30am–5:00pm hours and an immediate start, focusing on handling customer care and warranty service requests for clients.

You will work with customers, service engineers and internal teams to ensure issues are logged, tracked and resolved. A busy, varied environment requires accuracy, CRM and Excel familiarity, and the ability to

Qualifications

• Busy office environment experience essential.
• Strong attention to detail and accuracy.
• Proficient in Word and Excel.
• Confident with CRM systems and portals.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Receive and action customer service requests from clients.
• Log service requests in CRM with complete information.
• Contact clients to arrange appointments.
• Update customer portals with progress on service calls.
• Maintain Excel service diary to manage workloads.
• Coordinate with engineers and colleagues throughout service process.
• Support team with general admin duties when required.

Skills

Customer service

Administration

CRM systems

Microsoft Word

Microsoft Excel

Attention to detail

Tools

CRM systems

Microsoft Word

Microsoft Excel

Job description

Just Temps is currently looking for an experienced, flexible and motivated Customer Service Co-ordinator to join a well-established manufacturer based in Sudbury, Suffolk, working on a long-term temporary basis with an immediate start.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys working in a busy and varied office environment.

Why work with Just Temps

We have over 40 years of experience supporting businesses with temporary and temp-to-perm roles. Over the last 12 months, we have placed over 200 candidates into permanent positions!

We offer fantastic benefits and these include:

• Holiday pay on each hour worked
• Pension after a qualifying period
• Access to employee rewards with 1,400 offers, including retail discounts, cashback, phone savings, discounted fitness membership + more!

About the Role

This is a busy and varied office-based position where you will be responsible for managing customer care and warranty service requests on behalf of the company's clients. You will work closely with customers, clients, service engineers and internal colleagues to ensure reported issues. This is a full-time role, working Monday Friday, 8:30am 5:00pm, with a starting pay rate of £12.71 per hour.

Key Duties

• Receiving and actioning customer service requests from clients
• Accurately logging service requests onto the CRM system, ensuring all relevant information is recorded
• Contacting clients and customers to arrange appointments
• Managing and updating customer portals with accurate progress updates on outstanding service calls
• Maintaining and updating the Excel-based service diary to effectively manage appointments and workloads
• Ordering and actioning products and materials required to complete service works
• Monitoring incomplete and outstanding service calls
• Arranging follow-up appointments where required
• Liaising with customers, clients, engineers and internal departments throughout the service process
• Supporting the wider team with general administration duties when required

Requirements

• Previous customer service experience within a busy office environment is essential
• Previous administration or customer service co-ordination experience would be advantageous
• Excellent attention to detail and accuracy
• Good working knowledge of Microsoft Word and Excel
• Confident using CRM systems and customer portals
• Ability to work in a fast-paced environment and follow customer enquiries through to completion

Just Temps acts as an Employment Business for the supply of Temporary staff.