Customer Service Co-ordinator

JUICE RECRUITMENT; Stonehouse; On-site; GBP 19,000 - 23,000; Full time

Job summary

Juice Cheltenham is supporting a client in Stonehouse to recruit a Customer Service Co-ordinator on a temp to perm basis. The role focuses on delivering professional, timely support to internal and external customers.

Responsibilities include processing orders, handling enquiries mainly by email, liaising with departments, tracking shipments and resolving issues. Monday to Friday 08:30-17:00 in office.

Qualifications

• Previous customer service and (or) administration experience.
• Proven record of understanding and providing an excellent level of customer service.
• Strong ICT knowledge – including Excel, Word and SAP/databases.
• Excellent communicator with the ability to easily build relationships.
• Ability to analyse data, elevate any areas of concern and provide supporting reports when needed.

Responsibilities

• Processing customer orders.
• Delivering excellent customer service, mainly by emails, but occasionally over the phone.
• Dealing with customer enquiries.
• Liaise with internal and external departments.
• Tracking shipments and updating clients of any delays.
• Resolving issues.

Skills

Customer service

Administration

Excel

Word

SAP

Tools

SAP

Job description

Juice Cheltenham is delighted to be supporting a fantastic client in their search for a Customer Service Co-ordinator, based in Stonehouse, on a temp to perm basis.

We are seeking a great candidate to provide comprehensive customer service to all internal and external customers in a professional and timely manner.

DAY TO DAY

• Processing customer orders.
• Delivering excellent customer service, mainly by emails, but occasionally over the phone.
• Dealing with customer enquiries.
• Liaise with internal and external departments.
• Tracking shipments and updating clients of any delays.
• Resolving issues.

WE WOULD LOVE TO SEE:

• Previous customer service and (or)administration experience.
• Proven record of understanding and providing an excellentlevel of customer service.
• Strong ICT knowledge – including Excel, Word and SAP/databases.
• Excellent communicator with the ability to easily built relationships.
• Ability to analyse data, elevate any areas of concern and provide supporting reports when needed.

Working hours are Monday to Friday between 08.30-17.00.