Customer Service Specialist

JUICE RECRUITMENT; West of England; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

Two days from home

Company pension

Life insurance

Income protection

Employee discount

33 days holiday

Job summary

Juice Recruitment is seeking a Customer Service Specialist to join their team, delivering an outstanding experience to a loyal B2B portfolio. You will build relationships, understand client needs, and liaise across suppliers and internal teams to resolve queries.

The role offers hybrid working, a competitive salary, up to 10% annual bonus, and generous holiday. You will contribute to service excellence in a premium, quality-led environment.

Qualifications

• Experience in premium, quality-led B2B customer service.
• Natural relationship builder who enjoys delivering excellent service.
• Excellent verbal and written communication.
• Polished, professional, personable approach.
• Strong attention to detail and commitment to accuracy.
• Confident problem-solver who can use initiative.
• Comfortable working across multiple systems and managing priorities.
• Curious, adaptable and quick to learn new products and processes.

Responsibilities

• Build strong, long-standing relationships with B2B customers via phone and email.
• Understand individual customer requirements and provide knowledgeable, tailored solutions.
• Handle enquiries relating to pricing, availability, delivery and bespoke requirements.
• Liaise with suppliers and internal teams to investigate and resolve more complex queries.
• Manage multiple enquiries across several systems while maintaining accuracy and attention to detail.
• Develop a strong knowledge of the company's extensive product range and services.
• Use initiative, sound judgement and problem-solving skills to resolve challenges.
• Ensure every customer receives a professional, knowledgeable and consistently high level of service.

Skills

Relationship building

Communication skills

Attention to detail

Problem solving

Multi-system experience

Customer service

B2B experience

Job description

Do you take pride in delivering an exceptional customer experience?
Are you a natural relationship builder who enjoys finding the right solution, whatever the query?

Juice Recruitment is supporting a successful and growing business as they search for Customer Service Specialist to join their customer service team.

This is an exciting opportunity to join an established business with an enviable reputation for quality and service. You’ll work closely with a loyal portfolio of professional customers, building strong relationships and ensuring every interaction reflects the high standards of the business.

DAY TO DAY

• Build strong, long-standing relationships with B2B customers via phone and email.
• Understand individual customer requirements and provide knowledgeable, tailored solutions.
• Handle enquiries relating to pricing, availability, delivery and bespoke requirements.
• Liaise with suppliers and internal teams to investigate and resolve more complex queries.
• Manage multiple enquiries across several systems while maintaining accuracy and attention to detail.
• Develop a strong knowledge of the company's extensive product range and services.
• Use initiative, sound judgement and problem-solving skills to resolve challenges.
• Ensure every customer receives a professional, knowledgeable and consistently high level of service.

WHAT WE'D LOVE TO SEE

• Previous customer service experience, ideally within a premium, quality-led products in a B2B environment is key.
• A natural relationship builder who genuinely enjoys delivering excellent service.
• Excellent communication skills, both over the phone and in writing.
• A polished, professional and personable approach.
• Strong attention to detail and a genuine commitment to getting things right.
• A confident problem-solver who can use initiative when faced with unfamiliar challenges.
• Comfortable working across multiple systems and managing competing priorities.
• Curious, adaptable and quick to learn new products, processes and systems.

IN RETURN

• £32,000–£37,000 depending on experience.
• Up to 10% annual bonus.
• 33 days' holiday, including bank holidays.
• Hybrid working, with up to two days from home following successful completion of training.
• Company pension, life insurance and income protection.
• Generous employee discount.
• Monday to Friday, 9am–5pm.
• The opportunity to join a growing, established business where quality, service and relationships are at the heart of what they do.
• A friendly and collaborative working environment where your contribution is valued and recognised.

If you’re passionate about delivering outstanding customer service and enjoy working with discerning customers in a quality-led environment, we’d love to hear from you.

INDS