Customer Service Administrator

JUICE RECRUITMENT; Gloucester; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work after 3 months

Job summary

Juice Recruitment in Gloucester is seeking a Service Administrator for a full-time, permanent position. The role suits someone with 6–12 months of office experience and a desire to grow into a new challenge.

Hours are Monday to Friday, 8am–5pm, with hybrid working available after 3 months. Salary £26,000 per annum with immediate start dates.

Qualifications

• Previous customer service experience required.
• Excellent verbal and written communication skills.
• Able to meet deadlines and work independently at times.
• Proficiency in Office 365 and ability to quickly learn new IT systems.

Responsibilities

• Handle client communications, ensuring a high standard of customer service.
• Accurately log client interactions and service requests using in-house IT systems.
• Coordinate and plan service visits, adhering to SLAs and optimising efficiency.
• Facilitate seamless communication between clients, technicians, and managers.
• Contribute to achieving team KPIs through diligent work ethic.
• Perform additional customer service and administrative duties as needed.

Skills

Customer service

Verbal communication

Written communication

Office 365

Learn IT systems quickly

Tools

Office 365

Job description

Juice Recruitment are delighted to be supporting our fantastic client based in Gloucester with their search for a Service Administrator on a full time permanent basis.

This is an excellent opportunity if you have 6-12 months office experience and looking to venture into a new challenge!

DAY TO DAY:

• Handle client communications, ensuring a high standard of customer service.
• Accurately log client interactions and service requests using in-house IT
  systems.
• Coordinate and plan service visits, adhering to SLAs and optimising efficiency.
• Facilitate seamless communication between clients, technicians, and
  managers.
• Contribute to achieving team KPIs through diligent work ethic.
• Perform additional customer service and administrative duties as needed

WE WOULD LOVE TO SEE:

• Previous customer service experience
• Excellent verbal and written communication skills
• Able to work to deadlines and independentlyat times
• Proficiency in Office 365 and the ability to quickly learn new IT systems.

Hours are Monday - Friday 8am - 5pm with hybrid working available after 3 months! Paying £26,000 per annum with immediate start dates available!