Customer Service Coordinator

Confidential; Leigh; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Free parking

Life assurance

Ill-health provision

Pension contributions matched up to 10

Annual bonus

Job summary

Confidential in Leigh seeks a Customer Service Coordinator to manage daily order processing and coordinate with internal teams to ensure timely fulfilment and delivery. You will handle customer queries, maintain records, and support inventory monitoring in a busy FMCG environment.

The role emphasizes clear communication, proactive problem-solving, and collaboration across Supply, Demand, Commercial, and Logistics to maintain high service levels.

Qualifications

• Experience in Customer Service, Supply Chain or order processing/management, ideally within the FMCG sector (not essential)
• Strong communication and organisational skills.
• Passionate about delivering a great customer service.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work collaboratively with internal teams.
• Comfortable using systems and technology, with strong Excel skills and experience of Power BI or Microsoft Dynamics would be beneficial but is not essential.

Responsibilities

• Process customer orders accurately and in a timely manner.
• Coordinate with internal teams to ensure order fulfilment and delivery schedules are met.
• Collaborate closely with Supply, Demand, Commercial and Logistics teams.
• Handle customer queries and resolve any issues promptly and proactively.
• Maintain accurate records of transactions and customer interactions.
• Monitor stock levels and liaise with the warehouse team to manage inventory.
• Generate reports to track order progress and identify any potential delays.
• Ensure compliance with company policies and procedures in customer service operations.

Skills

Strong communication

Organisational skills

Team collaboration

Attention to detail

Proactive problem-solving

Customer service mindset

Tools

Excel

Power BI

Microsoft Dynamics

Job description

As a Customer Service Coordinator in the FMCG industry, based in Leigh, you'll manage the day-to-day processing of customer orders and ensure smooth communication between teams to meet customer needs. This role helps the business run efficiently by keeping everything organised and ensuring clients receive excellent service.

Client Details

This role is with a company in the FMCG industry, located in Leigh.

Description

• Process customer orders accurately and in a timely manner.
• Coordinate with internal teams to ensure order fulfilment and delivery schedules are met.
• Collaborate closely with Supply, Demand, Commercial and Logistics teams
• Handle customer queries and resolve any issues promptly and proactively.
• Maintain accurate records of transactions and customer interactions.
• Monitor stock levels and liaise with the warehouse team to manage inventory.
• Generate reports to track order progress and identify any potential delays.
• Ensure compliance with company policies and procedures in customer service operations.

Profile

A successful Customer Service Coordinator should have:

• Experience in Customer Service, Supply Chain or order processing/management, ideally within the FMCG sector (not essential)
• Strong communication and organisational skills.
• Passionate about delivering a great customer service.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work collaboratively with internal teams.
• Comfortable using systems and technology, with strong Excel skills and experience of Power BI or Microsoft Dynamics would be beneficial but is not essential.

Job Offer

• Competitive salary with opportunity for annual bonus.
• Pension contributions matched up to 10%.
• Free parking.
• Life assurance and ill-health provision access.
• Fixed-term contract offering a stable role in Leigh.
• Opportunity to work within the busy FMCG industry.