Customer Service Co-Ordinator

TN United Kingdom; Loughborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a dedicated Customer Service Coordinator in Loughborough. In this role, you'll ensure exceptional customer experiences by efficiently addressing concerns, coordinating with subcontractors, and maintaining service standards. The ideal candidate will have strong communication skills, relevant experience, and a commitment to quality service.

Benefits

Salary sacrifice car scheme

Up to 33 days annual leave plus bank holidays

2 Volunteering days per annum

Private medical insurance

Enhanced maternity, paternity, and adoption leave

Life assurance at 4x your annual salary

Share save and share incentive schemes

Employee rewards portal

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Strong decision-making and complaint handling skills.
• Knowledge of building regulations and legal obligations.

Responsibilities

• Manage customer service issues via phone and email.
• Issue instructions to subcontractors and follow up.
• Ensure all Customer Service KPIs align with guidelines.

Skills

Problem-solving

Communication

Planning and organisation

Teamwork

Education

5 GCSEs or equivalent, including Maths & English

Customer Service qualification

Tools

Microsoft Office

Job description

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Customer Service Co-Ordinator, Loughborough

Client:

Location: Loughborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a4342ac608de

Job Views: 3

Posted: 27.05.2025

Expiry Date: 11.07.2025

Job Description:

Customer Service Coordinator - Immediate Start! Are you a customer service champion with a knack for problem-solving and a passion for helping people? We're looking for a dedicated Customer Service Coordinator to join a fantastic team and ensure customers have an outstanding experience from start to finish.

Your new role

As a Customer Service Coordinator, you'll be the vital link between customers, partners, technicians, and subcontractors. You'll be responsible for handling customer concerns received via phone and email, efficiently appointing contractors to resolve any issues, and ensuring all customer service cases are completed within agreed timelines and service level agreements (SLAs).

Your day-to-day will involve:

1. Dealing with customer service matters received by email or phone, addressing issues promptly and in line with SLAs to ensure a positive customer journey.
2. Issuing instructions to subcontractors and following up to ensure timely resolution.
3. Tracking all outstanding remedial works and taking appropriate action to complete works within a 28-day period wherever possible.
4. Delivering excellent customer service, showing understanding and empathy to ensure a positive customer journey.
5. Carrying out general administrative duties, ensuring the database system is always up-to-date.
6. Ensuring all Customer Service KPIs align with company guidelines.
7. Maintaining an awareness of Health and Safety requirements and ensuring these are adhered to at all times.

What you'll need to succeed

We're seeking someone who embodies integrity, care, and a commitment to quality.

Essential Skills & Experience:

1. Previous experience in a fast-paced, similar environment.
2. Good understanding of Microsoft Office, including Excel and Outlook.
3. Ability to handle complaints and navigate difficult situations with grace.
4. Strong planning and organisation skills.
5. Excellent problem-solving and decision-making abilities.
6. Exceptional communication skills, both written and verbal.
7. A collaborative team player.
8. A commitment to work as required to meet business needs.
9. 5 GCSEs or equivalent, including Maths & English.
10. A Customer Service qualification.
11. Experience working for a residential house builder, ideally in a customer-facing role.
12. An understanding of building regulations and legal obligations.
13. A good understanding of written English grammar.
14. Ability to touch-type.

What you'll get in return

• Salary sacrifice car scheme available.
• Up to 33 days annual leave plus bank holidays, increasing to up to 39 days with service.
• 2 Volunteering days per annum.
• Private medical insurance, with employee-paid cover.
• Enhanced maternity, paternity, and adoption leave.
• Life assurance at 4x your annual salary.
• Share save and share incentive schemes.
• Employee rewards portal with many more benefits!