Laboratory Coordinator / Customer Service Representative

GPW Recruitment; Smethwick; Hybrid; GBP 25,000; Full time

Job summary

A global company is seeking a Laboratory Coordinator / Customer Service Representative in Smethwick. The role offers a salary of up to £25,000 with hybrid working options after training, focusing on providing excellent customer service and support within the laboratory team. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction.

Benefits

26 days holiday plus bank holidays

In-house and external training provided

Enhanced company pension

Life assurance

Company sick pay after qualifying period

Qualifications

• Must have 5 GCSEs at grades A*-C / 4-9 or equivalent.
• Experience in customer services or sales, particularly in engineering or manufacturing.
• Familiarity with CRM systems, especially Salesforce, is desirable.

Responsibilities

• Manage laboratory logbooks and assist in order tracking.
• Build weekly reports for the laboratory manager.
• Handle customer queries via phone and email.

Skills

Customer service experience

Communication skills

Organizational skills

Administrational experience

Willingness to learn

Education

5 GCSEs at grades A*-C / 4-9 or equivalent

Tools

CRM system (Salesforce)

MS Office

Job description

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Laboratory Coordinator / Customer Service Representative, Smethwick

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Client:

GPW Recruitment

Location:

Smethwick, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4ac849ae9cd3

Job Views:

6

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Laboratory Coordinator / Customer Service Representative is required for a Permanent role for an established global company in the Birmingham / West Bromwich area. Salary up to £25,000 (DoE) + excellent benefits (see below). The Laboratory Coordinator will be working 40 hours Mon-Fri Days possibly on a hybrid basis (once trained up) plus possible flexi-time based over the core business hours.

Salary & Benefits:

• Salary up to £25,000 pa (DoE)
• 40 hours per week, Monday to Friday 8am – 4:30pm (possible flexi-time)
• Hybrid working, once trained up.
• 26 days hols + B/hols
• In-house and external training provided
• Enhanced Company pension (up to 11% employer contribution if employee contributes 7%)
• Life Assurance (6x basic salary)
• Salary sacrifice heath care scheme (BHSF)
• Company sick pay after qualifying period of one year

Objective: Reporting to the Laboratory Manager, working as part of a laboratory team in providing our customers with excellent, technically competent service and support the laboratories to deliver a maximum five-day turnaround for all items sent to our Birmingham based laboratories.

The successful Laboratory Coordinator / Customer Service Representative day to day duties will include:

• Full understanding of all laboratory logbooks and ongoing orders (order tracking).
• Building a weekly report which encompasses all laboratories and reporting to the Laboratory Manager.
• Raising courier collections from customer sites
• Management of sub-contracted orders
• Retrieving third-party quotes / raising & receipting of purchase orders and chasing third parties
• Taking calls & queries regarding current orders on lab email or phone.
• Quoting customers for replacements or repairs
• Ordering replacement products – chasing and keeping on track.
• Updating planner, organising customer drop offs & collections for Stores & Delivery Operative
• Contacting customers to organise drop-offs & collections.
• Additional laboratory administrative tasks; including data entry on occasion.
• Working with the laboratory team on continuous improvement projects.
• Scheduling field calibration work.
• Any other duties deemed appropriate within the scope of the role and in line with skills and experience.
• To observe and comply with all Company policies.
• To undertake and attend training courses is necessary to develop and maintain competence to undertake the role.

The ideal Laboratory Coordinator / Customer Service Representative role will majority of the following experience / skills / characteristics:

• 5 GCSE qualifications at grades A*-C / 4-9, or equivalent
• Experience in customer services or sales for an engineering or manufacturing company to other businesses.
• Excellent telephone manner and communication skills
• Administrational experience, able to raise and process quotes, purchase orders, invoices etc.
• Good organisational skills able to prioritise, multi-task and work to deadlines
• Friendly, approachable and flexible as role may evolve in time.
• Hardworking, willingness to learn, pursue self-development and provide a quality service to customers.
• Prior experience of using CRM system, preferably Salesforce (desirable)
• Experience of Asset Management / Goods In/Out (desirable)
• To have a basic understanding of the calibration process and laboratory quality systems (desirable)

Key Words: Laboratory Coordinator, Customer Service Representative, Administrator, CSR, Admin Assistant, Asset Management, Stock Control, Administration, Clerical, Asset Co-ordination, Internal Sales, B2B, Business to Business, MS Office, Equipment Co-ordination, Customer Services, Procurement, Purchase, Buying, MS Office, CRM, Customer Relation Management Software, Salesforce, Calibration, Engineering, Manufacturing, Aerospace, Automotive, Full Time, Permanent, Hybrid, Birmingham, West Bromwich, Smethwick, Dudley, Walsall, West Midlands

The successful Laboratory Coordinator / Customer Service Asset Controller will need to be methodical, numerate, organised, possess good communication skills, PC literate (Outlook, Word & Excel). flexible as you may be required to work overtime and other duties not mentioned in this job description. You will have the relevant qualifications or experience, be punctual, conscientious, keen and have a practical approach to work.

If you are interested in Laboratory Coordinator / Customer Service Representative / CSR and have the required experience please click the apply now button.