Customer Services Coordinator

AB Agri Ltd; Rugeley; On-site; GBP 25,000 - 35,000; Full time

Job summary

AB Agri Ltd is seeking a Customer Service Coordinator to ensure seamless operations and exceptional service for high-profile clients. The role involves managing customer orders, liaising with various internal teams, and maintaining strong relationships with stakeholders. Ideal candidates will have experience in customer service, particularly in the agricultural sector, and possess strong organizational and communication skills.

Benefits

Annual salary reviews

Incentive bonuses

Ongoing career development

Enhanced family benefits

Financial and wellbeing benefits

Qualifications

• Experience in a customer service role within an agricultural business preferred.
• Proficient in Excel and strong organizational skills.
• Excellent communicator with a proactive approach.

Responsibilities

• Manage the complete customer order journey from input to delivery.
• Liaise with internal teams to resolve queries.
• Ensure timely and accurate invoicing.

Skills

Attention to detail

Customer service

Organizational skills

Communication

Tools

Excel

Job description

The Role & Key Responsibilities

Job Title:Customer Service Coordinator

Location: Rugeley, Staffordshire, UK

Contract / Shift: 12 Month Fixed Term Contract – Full time – Monday – Friday

ARE YOU:

• Someone who thrives on providing exceptional customer service to high-profile clients.
• Confident in handling multiple priorities while managing complex internal and external interactions?
• Ready to join a diverse and inclusive team, with opportunities for career growth?

If so, we’d like to hear from you!

Role Overview

We are seeking a Customer Service Coordinator to join our team as part of a growing team. You will play a key role in ensuring seamless operations for our business.

Responsibilities:

• Manage the complete customer order journey, from input to delivery and invoicing.
• Be transparent with customers, managing expectations and proactively addressing issues.
• Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
• Monitor order dispatches and investigate delays, ensuring customers are promptly informed of any adjustments.
• Build positive relationships with hauliers to guarantee seamless deliveries.
• Handle urgent/animal welfare orders efficiently in coordination with Nutritionists and Planning.
• Attend monthly species meetings, sharing updates on key issues and wins.
• Reduce returns and rejections by ensuring accuracy from the start, as measured by monthly credit reports.
• Ensure timely and accurate invoicing within 24 hours of delivery or collection.
• Collaborate with Finance to resolve invoicing issues related to bulk deliveries and period-end reporting.
• Investigate and resolve customer credit note requests and log complaints for continuous improvement.
• Share best practices across the team to support alignment and professional development.

About you:

• Ideally, you have experience in a similar customer service role within an agricultural business.
• Excellent attention to detail and enthusiasm for customer service.
• A credible, proactive, and forward-thinking team player who thrives under pressure.
• Proficient in Excel with strong organizational and timekeeping skills.
• Proactive, able to work independently, and know when to escalate issues.
• Flexible, motivated, and committed to continuous improvement.
• Excellent communicator, capable of building relationships with internal and external stakeholders.

About The Company

Rewarding your passion

Join us to do meaningful work and receive fair rewards, including annual salary reviews, incentive bonuses, ongoing career development, and enhanced family, financial, and wellbeing benefits.

About us

Premier Nutrition is a leading provider of vitamin premix to animal feed manufacturers across Europe and Asia, offering expert advice from top nutritionists.

Part of AB Agri, the agricultural division of Associated British Foods (ABF plc), we are passionate about feeding the world responsibly and affordably through innovative animal feed, nutrition products, and data services. We pride ourselves on our customer-centric approach, driven by our diverse and inclusive team.

As a Disability Confident employer, we are committed to accessible recruitment processes. Please let us know if you need additional support during your application.

Application Notes

We encourage you to apply promptly by registering your details and uploading your CV via our careers website, as roles may close early. We also collect equal opportunities information anonymously to promote inclusivity in our hiring process. You may choose not to answer these questions without affecting your application.

Apply today or contact our recruitment team for more information.

Agencies and media sales

AB Agri politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs or fees from agencies.