Customer Service Claims Adviser

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Self Invested Personal Pension (SIPP)

Private healthcare

Life assurance

Employee assistance programme

Group Income Protection

Flexible working from office or home

25 days holiday + bank holidays

Discounts on products/services

Job summary

Sedgwick is seeking a Customer Service Claims Adviser in Glasgow, UK. You will be the calm voice for claimants, helping to resolve domestic claims while delivering excellent customer service on every call and recording details accurately.

You will learn policy requirements, handle difficult conversations with empathy, and work closely with the Home Adjusting team and other departments to ensure customers are supported throughout the claims journey. Flexible office/remote balance is available.

Qualifications

• Experience in a customer service office environment.
• Excellent communication with policyholders, insurers, contractors and others.
• Contractor repair support experience will be an advantage.

Responsibilities

• Assist in resolving domestic claims and be the main contact for customers.
• Record claim details accurately and set clear expectations for the service journey.
• Learn policy and procedure requirements and empathise with customers during difficult conversations.
• Coordinate with Home Adjusting and other departments to place customers at the heart of the process.

Skills

Customer service

Excellent communication

Contractor repair support

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Customer Service Claims Adviser

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Glasgow, UK

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Customer Service Claims Advisers in Glasgow, UK.

As a Claims Adviser, you'll assist in resolving domestic claims, requiring skills or qualifications in customer service and claims handling. Imagine yourself as the main contact for customers and stakeholders during the claims process. You'll provide excellent customer service on every call, record claim details accurately, and set clear expectations for the service journey. You'll learn policy and procedure requirements, empathise with customers, and handle difficult conversations when needed. You'll work closely with the Home Adjusting team and communicate with various departments to ensure our customers are at the heart of everything we do. If you're looking for a combined office and remote role where you can balance work and personal life, this could be perfect for you. This role is ideal for someone who is empathetic, detail-oriented, and eager to learn new complex systems.

The skills you will have when you apply:

• Experience in a customer service office environment
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
• Contractor repair support experience will be a distinct advantage

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing and digital GP applications
• Group Income Protection
• Other benefits
• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP application
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses.

This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com