Claims Technician

Sedgwick; Glasgow; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

SIPP

25 days holiday + bank holidays

Flexible hybrid working

Private healthcare

Life assurance

Employee assistance programme

Group Income Protection

Dental cover via voluntary benefits

Cycle to work scheme

Season ticket loan

Wellbeing and digital GP apps

Job summary

Sedgwick is seeking a Claims Technician in Glasgow to support claimants and restore lives after loss. You will oversee repair progress on our in-house claims system, set up and update records, and proactively manage repair timelines with a strong focus on customer service.

You'll liaise with customers, contractors and insurers, prioritise urgent tasks, and work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

Qualifications

• Experience in a customer service office environment.
• Excellent communication with policyholders, insurers and contractors, and ability to explain complex details clearly.
• Ability to prioritise workload and identify urgent tasks.
• Pursuit of the Chartered Institute of Loss Adjusters' Cert CILA qualification.

Responsibilities

• Oversee a repair-based portfolio and manage progress on our in-house claims system.
• Set up and update records; proactively manage repair timelines.
• Ensure timely completion of repairs with exceptional customer service.
• Liaise with customers, contractors, and clients to ensure smooth communication.
• Familiarity with schedules of work is a plus.

Skills

Customer service

Communication

Prioritisation

CILA qualification

Job description

Claims Technician

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Glasgow

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Claims Handlerin Glasgow

Are you experienced in claims handling, the construction industry, or customer service? We have an excellent opportunity for you!

You will oversee a repair-based portfolio, managing the repair progress on our in-house claims system. Your responsibilities will include setting up and updating records, proactively managing repair timelines, and ensuring timely completion of repairs with exceptional customer service. Familiarity with schedules of work is a plus. You will liaise with customers, contractors, and clients, ensuring smooth communication and efficient repair processes.

Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).

It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply:

• Experience in a customer service office environment, not necessarily claims handling(?)
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
• Prioritisation: Ability to prioritise your workload and identify urgent tasks
• A commitment to work towards the Chartered Institute of Loss Adjusters` Cert CILA qualification

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).