Motor Claims Handler

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

SIPP Pension

25 days holiday + bank holidays

Flexible working

Private healthcare

Life assurance

Group Income Protection

Employee assistance programme

Green car scheme

Cycle to work

Season ticket loan

Job summary

Sedgwick is seeking a Motor Claims Handler to join our UK team. You will own claims from start to finish, with expert support and clear development opportunities. The role supports hybrid working between home and office, with a focus on delivering efficient, fair settlements.

You’ll handle a diverse caseload, develop your technical knowledge through Sedgwick University, and contribute to a high-quality customer experience across the claims journey.

Qualifications

• Good standard of education including GCSEs.
• Motor claims experience including vehicle repairs, credit hire or personal injury.
• Strong customer service in a professional office environment.

Responsibilities

• Manage a varied caseload from notification to settlement, including liability, vehicle damage and injury matters.
• Take increasing ownership of claims and conduct investigations.
• Deliver an exceptional customer experience while ensuring timely, fair resolutions.

Skills

GCSEs

Motor claims experience

Customer service

Self-motivation

Teamwork

Organisation

Prioritisation

Communication skills

IT proficiency

Language skills

Education

GCSEs

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Motor Claims Handler

Take the Next Step in Your Career in Motor Claims with Full Ownership, Expert Support and Clear Development Opportunities.

Job Location: United Kingdom, remote working Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications.

We have a fantastic opportunity for a Motor Claims Handler to join the team and can be based anywhere in the UK. Join a supportive and growing team where you'll have the opportunity to build a rewarding career in motor claims.

This role is ideal for someone with some existing motor claims experience who is looking to broaden their knowledge, develop new skills and take ownership of claims from start to finish. If you're customer-focused, proactive and eager to learn, you'll be given the tools and support needed to succeed.

As a Motor Claims Handler, you'll manage a varied caseload, guiding customers through what can often be a difficult time. From the initial notification of a claim through to settlement, you’ll gain exposure to every stage of the claims journey, including liability investigations, vehicle damage, credit hire and injury-related matters.

This is an excellent opportunity to expand your expertise beyond a single area of claims and develop into a well-rounded claims professional.

You’ll be empowered to take increasing ownership of your claims, making informed decisions, conducting investigations and driving claims towards timely and fair resolutions. Proactive claims management is at the heart of the role, and you'll play a key part in delivering an exceptional customer experience while achieving positive outcomes for all parties involved.

We are committed to investing in your development. Through ongoing training, coaching and support from experienced colleagues, you'll have clear opportunities to enhance your technical knowledge, build your confidence and progress your career.

As your skills grow, you'll be supported to handle more complex claims and take the next steps in your professional journey.

We also recognise the importance of flexibility and work-life balance. Our hybrid working approach allows colleagues to split their time between home and the office, while our modern, collaborative workspace provides a welcoming environment to connect, learn from others and be part of a supportive team culture.

The skills you will have when you apply:

• Qualifications – A good standard of education, including GCSEs (or equivalent qualifications).
• Motor Claims Experience – Previous experience handling motor claims, including areas such as vehicle repairs, credit hire or personal injury claims.
• Customer Service Excellence – Strong customer service skills gained within a professional office environment, with a focus on delivering positive customer outcomes.
• Self-Motivation & Teamwork – Ability to work independently using your own initiative, while also contributing effectively as part of a collaborative team.
• Organisation & Prioritisation – Excellent organisational skills with the ability to manage competing priorities and maintain a high level of accuracy.
• Target Focused – Experience working towards monthly targets and objectives, with a commitment to achieving both individual and team goals.
• Communication Skills – Strong verbal and written communication skills, with the ability to build relationships and convey information clearly and professionally.
• IT Proficiency – Confident using a range of IT systems and Microsoft Office applications in a fast-paced environment.
• Language Skills – Bilingual or multilingual abilities would be advantageous and are welcomed as part of our diverse global business.

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Employee assistance programme for employee wellbeing
• Other benefits Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry.

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com