Commercial Property Claims Technician

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Private healthcare

Pension (SIPP)

Holiday entitlement 25 days + BH

Job summary

Sedgwick Claims Management Services Ltd in Glasgow is seeking a Commercial Property Claims Technician to triage new claims and support Loss Adjusters. The role requires empathy, clear communication, and initiative to move claims forward.

You will interact with customers and suppliers, manage information, and help control costs while delivering high-quality technical work and excellent customer service. Hybrid working is available.

Qualifications

• Experience in managing claims across multiple clients is essential.
• Excellent communication with policyholders, insurers, contractors and stakeholders.
• Commitment to professional development toward CILA qualification.

Responsibilities

• Triaging new claims and arranging the initial Loss Adjuster visit.
• Supporting customers, suppliers, insurers and brokers throughout the life of a claim.
• Delivering high technical quality with customer experience in mind.

Skills

Claims handling

Client communication

Negotiation

Empathy

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Commercial Property Claims Technician

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Glasgow - Hybrid. Job Type: Permanent. Remuneration: Competitive salary taking into account skills, experience and qualifications.

We have a fantastic opportunity for Commercial Property Claims Technicians. The Claims Technician is a technical assistant desk-based role, designed to support the Loss Adjuster throughout the handling of customer’s claims. Your key responsibilities will involve triaging new claims, arranging the initial Loss Adjuster visit and supporting customers, suppliers, Insurers and brokers throughout the life of a claim. The role requires both empathy and initiative – clear communication helps customer’s feel supported, while independent thinking keeps claims moving forward. Your key responsibilities will include acting as a contact point for customers and suppliers, managing claims, information, and supplier projects, and helping to control costs and payments. The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind. You will be an excellent communicator, self-motivated, and disciplined. Flexibility and willingness to embrace change are essential, along with an enthusiasm for industry-leading technology. This is an exciting and rewarding role within a motivated and friendly team, offering the opportunity to progress in the claims arena for the right person. If you're passionate about delivering excellence and eager to grow, we want to hear from you.

The skills you will have when you apply:

• Experience in managing claims across multiple clients: Previous experience in a claims environment is essential.
• Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.
• Commitment to professional development: A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role.

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Health & support Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Wellbeing and digital GP apps.
• Group Income Protection.
• Other benefits.
• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan.
• Discounts on various products and services.

This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com