Claims Technician - London

Sedgwick; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Self Invested Personal Pension (SIPP)

25 days holiday + bank holidays

Flexible working (office or home)

Private healthcare

Life assurance

Employee assistance programme

Job summary

Sedgwick in London is seeking a Claims Technician (Adjusting Executive) to support the Loss Adjuster in handling claims. You will be the first contact for claimants, guiding them through the process and coordinating with contractors to resolve issues.

The role blends empathy with initiative, offering training and a chance to pursue professional qualifications like Cert CILA. It suits someone who enjoys problem-solving in a fast-paced environment and values work-life balance.

Qualifications

• Experience in a claims environment, ideally property claims.
• Excellent communication skills: you’ll speak with and write to policyholders, insurers, contractors, and more.
• Commitment to work towards the Chartered Institute of Loss Adjusters Cert CILA qualification.

Responsibilities

• Guide customers through the claims process as the first point of contact.
• Support the Loss Adjuster throughout handling of claims.
• Explain complex details clearly to claimants and negotiate settlements where appropriate.

Skills

Claims experience

Communication skills

CILA qualification goal

Job description

Claims Technician - London

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Be the calm voice claimants rely on to get their lives back on track.

Job Location: London

Job Type: Permanent

Remuneration : Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Adjusting Executives in London.

The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative - clear communication helps customer's feel supported, while independent thinking keeps claims moving forward.

Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You'll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.

Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).

It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply:

• Experience in a claims environment, ideally property claims.
• Excellent communication skills : You'll speak with and write to policyholders, insurers, contractors, and more. You'll explain complex details clearly, and negotiate fair settlements for all.
• A commitment to work towards the Chartered Institute of Loss Adjusters` Cert CILA qualification.

The skills that will be developed once working:

• Training: We will provide all the Sedgwick specific training you need to thrive in this role.

What we’ll give you for this role:

• Remuneration & more
• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits - green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).