Team manager

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Private healthcare plan

SIPP pension scheme

25 days’ holiday + bank holidays

Flexible working

Job summary

Sedgwick Claims Management Services Ltd in Glasgow is seeking a Team Manager to lead our Validation Services team. You will guide a group of claim handlers, delivering excellent customer outcomes while coaching and developing staff in a hybrid work setting.

The role focuses on performance management, training, and maintaining high engagement. Prior experience with domestic buildings claims and leadership responsibilities is essential, with Cert CILA as a plus.

Qualifications

• Experience leading, coaching and developing people.
• Strong knowledge of domestic buildings claims, including validation and scoping.
• Ability to manage team performance and support colleagues to reach full potential.
• Excellent communication and stakeholder management across audiences.
• Proactive approach to service excellence and continuous improvement.
• Cert CILA qualified or willing to work towards qualification with support.

Responsibilities

• Day-to-day management of a team of claim handlers.
• Provide guidance, coaching and support to maintain service standards.
• Oversee performance, development needs and training for the team.
• Manage absence, wellbeing and conduct regular appraisals.
• Collaborate with Operations Manager to drive engagement and continuous improvement.

Skills

Team leadership

Coaching

People development

Performance management

Stakeholder management

Communication skills

Cert CILA

Education

Cert CILA (advantageous)

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Team manager

Job Location: Glasgow / Hybrid

Job Type: Permanent

Remuneration: Competitive salary, dependent on skills, experience and qualifications

Are you an experienced claims professional with a passion for developing people and delivering exceptional customer outcomes? Whether you're ready to take the next step in your leadership career or are already an established Team Leader seeking a new challenge, we'd love to hear from you. Join our Validation Services team and play a key role in developing and supporting colleagues while delivering outstanding service to our clients and customers. We have an exciting opportunity for a Team Leader to join our Validation Services team. You will be responsible for the day-to-day management of a team of claim handlers, supporting colleagues working both remotely and from our Glasgow office. As a key point of contact, you will provide guidance, coaching and support while ensuring service standards and performance objectives are achieved. Working closely with the Operations Manager, you will oversee team performance, identify development and training needs, manage absence and wellbeing, conduct appraisals, and help maintain high levels of engagement and morale whilst driving continuous improvement and excellent customer outcomes. We're keen to hear from experienced Team Managers, or individuals who have previously deputised for a Team Manager and are ready to take the next step in their leadership career. You'll have experience handling domestic buildings claims, including scoping and validation, together with a strong understanding of claims processes and customer service excellence. Cert CILA would be advantageous; however, support will be provided to achieve this qualification.

The skills you will have when you apply:

• Experience leading, coaching and developing people, or experience deputising for a Team Leader and ready to take the next step in your career.
• Strong knowledge of domestic buildings claims, including validation, scoping and delivering excellent customer service.
• Ability to manage team performance, identify development needs and support colleagues to achieve their full potential.
• Excellent communication, organisation and stakeholder management skills, with the ability to build positive working relationships across a range of audiences.
• A proactive approach to service excellence, continuous improvement and delivering positive customer and client outcomes.
• Cert CILA qualified, or willing to work towards the qualification, with support provided by Sedgwick.

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection
• Other benefits
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com