Claims Technician

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private healthcare plan

Self Invested Personal Pension (SIPP)

25 days holiday plus bank holidays

Flexible working - home or office

Job summary

Sedgwick invites you to join a dynamic team in Glasgow, where you will manage repair-based claims, maintain meticulous records and drive timely repairs with exceptional customer service. You will interact with customers, contractors and insurers, ensuring clear communication and effective problem-solving in a fast-paced environment.

The role offers flexible working from office or home, comprehensive training, and a pathway to achieve the Chartered Institute of Loss Adjusters Cert CILA

Qualifications

• Experience in a customer service office environment.
• Clear and effective written and spoken communication with policyholders, insurers and contractors.
• Ability to prioritise workload and identify urgent tasks.
• Commitment to working towards the Chartered Institute of Loss Adjusters Cert CILA qualification.

Responsibilities

• Oversee a repair-based portfolio and manage repair progress on the in-house claims system.
• Set up and update records; monitor repair timelines and ensure timely completion with high-quality service.
• Liaise with customers, contractors and clients to ensure smooth communication and efficient repair processes.

Skills

Customer service experience

Excellent communication skills

Prioritisation

Negotiation

Education

Chartered Institute of Loss Adjusters Cert CILA

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Claims Technician

Be the calm voice claimants rely on to get their lives back on track.

Job Location

Glasgow

Job Type

Permanent

Remuneration

Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Claims Handler in Glasgow

Are you experienced in claims handling, the construction industry, or customer service? We have an excellent opportunity for you! You will oversee a repair-based portfolio, managing the repair progress on our in-house claims system. Your responsibilities will include setting up and updating records, proactively managing repair timelines, and ensuring timely completion of repairs with exceptional customer service. Familiarity with schedules of work is a plus. You will liaise with customers, contractors, and clients, ensuring smooth communication and efficient repair processes. Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA). It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply

Experience in a customer service office environment, not necessarily claims handling(?) Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all. Prioritisation: Ability to prioritise your workload and identify urgent tasks A commitment to work towards the Chartered Institute of Loss Adjusters` Cert CILA qualification

The skills that will be developed once working

We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role

Remuneration & more Competitive salary taking into account skills, experience and qualifications A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays Flexible working from our office or your home Health & support Private healthcare plan (including pre-existing conditions) Life assurance Employee assistance programme for employee wellbeing Group Income Protection Other benefits Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications Discounts on various products and services This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com