Onsite Order Specialist – Life Sciences Customer Care

Cytiva; Little Chalfont; On-site; GBP 28,000 - 36,000; Full time

Job summary

Cytiva, based in Little Chalfont near Amersham, is seeking an Order Management Specialist to provide seamless support to customers and distributors. You'll solve queries from initial contact through remittance, delivering exceptional customer care in an onsite role.

Join a team that values collaboration, accuracy, and proactive problem solving as you manage orders, coordinate with stakeholders, and help ensure timely revenue. Fluency in English and strong MS Office skills are essential.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational abilities and prioritization.
• Proficient in MS Office and ERP systems.
• Experience with Oracle or similar ERP systems.
• Knowledge of Salesforce is a plus.

Responsibilities

• Build strong relationships with customers and partners.
• Accurately process order entries to meet expectations.
• Proactively handle backlogs, replacements, and free-of-charge shipments.
• Follow shipment and installation to ensure revenue collection.
• Communicate with appropriate individuals throughout the process.

Skills

Order management

Customer service

MS Office

ERP systems

Tools

Oracle ERP

Salesforce

Job description

Cytiva, based in Little Chalfont near Amersham, is seeking an Order Management Specialist to provide seamless support to customers and distributors. You'll solve queries from initial contact through remittance, delivering exceptional customer care in an onsite role.

Join a team that values collaboration, accuracy, and proactive problem solving as you manage orders, coordinate with stakeholders, and help ensure timely revenue. Fluency in English and strong MS Office skills are essential.