Customer Service & Bookings Administrator

Streamline Services Consultancy Limited; Stanford-le-Hope; On-site; GBP 18,000 - 30,000; Full time

Job summary

Streamline Recruitment is seeking a Customer Service & Bookings Administrator to join a busy logistics team in Stanford‑le‑Hope. This 12-month maternity cover role focuses on customer account support, bookings, and invoicing, with price calculation and rate maintenance at its core.

The ideal candidate will have strong administrative skills, attention to detail, and experience in invoicing and account administration within logistics or transport sectors.

Qualifications

• Confident user of Microsoft Office, especially Excel.
• Strong numerical ability and attention to detail.
• Ability to work independently while contributing to a team.
• Experience in customer service, administration, accounts support, invoicing, transport or logistics.
• Familiarity with job costing, customer billing or account administration.

Responsibilities

• Calculate job charges and ensure additional costs are applied correctly.
• Review weekly RCNs, identify discrepancies and follow up where necessary.
• Check charges relating to wasted journeys and investigate any issues.
• Prepare and issue weekly invoices accurately and within required timescales.
• Handle credit requests and assist with invoice-related queries.
• Maintain customer rates, pricing details and account information.

Skills

Excel

Numerical ability

Independent worker

Customer service

Administration

Accounts support

Invoicing

Transport/logistics

Job costing

Customer billing

Tools

Microsoft Office

Job description

Customer Service & Bookings Administrator

Streamline Recruitment is currently recruiting for a Customer Service & Bookings Administrator to join a busy logistics team based Stanford‑le‑Hope. This is a 12-month maternity cover opportunity suited to someone with strong administrative skills, a keen eye for detail and an interest in customer account support, bookings and invoicing.

The Role

You will take responsibility for a range of administrative duties relating to a key customer account, including job pricing, invoice preparation, account queries and maintaining accurate rate information. Alongside these responsibilities, you will assist the customer service and booking’s function, helping the department stay organized and ensuring customer requests are handled efficiently.

Key Responsibilities

• Calculate job charges and ensure additional costs are applied correctly.
• Review weekly RCNs, identify discrepancies and follow up where necessary.
• Check charges relating to wasted journeys and investigate any issues.
• Prepare and issue weekly invoices accurately and within required timescales.
• Handle credit requests and assist with invoice-related queries.
• Maintain customer rates, pricing details and account information.
• Monitor and organise departmental emails, ensuring requests are prioritised appropriately.
• Respond to customer enquiries received by telephone and email.
• Monitor shared inboxes and ensure outstanding queries are followed up.
• Assist with next‑day administrative preparations and booking‑related tasks.
• Contact customers to obtain missing information and complete follow‑up calls.
• Liaise with internal departments to resolve issues and keep information flowing.
• Provide general office support and assist with holiday cover when required.

Essential Skills & Experience

• Confident user of Microsoft Office, particularly Excel.
• Strong numerical ability and attention to detail.
• Ability to work independently while contributing positively to a team.
• Previous experience in customer service, administration, accounts support, invoicing, transport or logistics.
• Familiarity with job costing, customer billing or account administration.

Contract: 12-month maternity cover

Salary: Up to £30,000 per annum, depending on experience

Working Hours: Monday to Friday, 08:30–17:30

Start Date: Immediate start available