Customer Service Beeston (Transition)

JAM Recruitment Ltd; Leeds; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Onsite gym

Onsite restaurant

Subsidised coffee shop

Great transport links

Onsite parking

Job summary

JAM Recruitment Ltd in Leeds is seeking a Customer Service Beeston (Transition) representative on a permanent, full-time basis. The role operates a hybrid model with 37 hours weekly and rotating office/remote days, starting at £13.85 per hour and rising to £15.02 after 12 weeks of training.

Responsibilities include handling inbound queries, processing Medical Device sales orders, and coordinating with internal teams and external clients to ensure accurate, timely resolutions.

Qualifications

• Proven experience in a Customer Service environment.
• Strong proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel.
• Ability to thrive in a pressurised and demanding environment.
• Highly customer-focused approach with attention to detail.

Responsibilities

• Handle inbound queries and liaise with internal teams and external clients to ensure timely resolution.
• Process Medical Device sales orders and Orthokit bookings.
• Act as first point of contact for related queries and maintain high service standards.

Skills

Customer Service

Microsoft Office

Attention to detail

Right First Time

Communication

Tools

Outlook

Word

Excel

Job description

The Customer Service Beeston (Transition) role, based in Leeds with Manpower UK, involves supporting a global healthcare provider on a permanent contract. Full-time hours total 37 per week under a hybrid arrangement: three office days and two remote, rotating fortnightly between 8:30 am–5:00 pm and 9:45 am–6:15 pm, Monday to Friday. Starting pay is £13.85 per hour, rising to £15.02 after twelve weeks of training. You will handle inbound queries, process Medical Device sales orders, and liaise with internal teams and external clients, ensuring accurate, timely resolution. Strong communication, attention to detail, and adaptability suit this transition-focused position, which offers negotiable salary terms. An exciting opportunity to join one of the world''s most comprehensive healthcare companies as a Customer Service Representative. This is a full-time, hybrid position requiring 37 hours per week, with three days in the office and two days working from home (a 2-week rotating shift: 8:30 am - 5:00 pm, week 1, and 9:45 am - 6:15 pm, week 2, Monday to Friday only). The successful candidate will work with our client on a long-term temporary basis, earning a competitive starting pay rate of £13.85 per hour, moving to £15.02 per hour after successful completion of 12 weeks of training. As a Customer Service Representative, you will be responsible for providing outstanding support to both internal and external customers. Acting as the first point of contact for Medical Device sales orders, Orthokit bookings, and related queries, you will play a vital role in delivering a customer-centric service experience. Your attention to detail will ensure the accurate processing of orders and bookings, while your problem-solving skills will help resolve any Orthokit-related conflicts efficiently. You will be expected to consistently maintain high performance standards, contribute to the achievement of departmental KPIs, and demonstrate behaviours aligned with our leadership imperatives. Your professionalism will help to position the Customer Service department as an integral part of a world-class organisation.

Experience Required:

• Proven experience in a Customer Service environment, demonstrating a customer-centric mindset
• Strong proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel
• Ability to thrive in a pressurised and demanding environment
• Highly customer-focused approach
• Exceptional attention to detail, with a ''Right First Time'' attitude
• Willingness to take personal responsibility for decisions and consistently deliver results

Why Join£ Recognised as a Best Place to Work with global awards in both 2021 and 2022

• Featured in the 100 Most Sustainable Corporations in the World, ranked number one in their industry
• Modern, desirable site location
• Great transport links and onsite parking, close to local amenities
• Onsite gym
• On-site restaurant and subsidised well known coffee shop
• This is your chance to be part of a world-leading organisation known for its innovation, sustainability, and commitment to employee well-being.

Seniority Level Associate Industry Medical Equipment Manufacturing Employment Type Full-time Skills Customer Service Microsoft Office High-Pressure Environments Customer-Focused Service Attention to Detail