Customer Service Beeston (Transition)

Manpower; Ledston; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Onsite gym

On-site restaurant

Subsidised coffee shop

Hybrid work model

Job summary

Manpower Leeds in West Yorkshire is recruiting a Customer Service Representative for a Beeston (Transition) posting with a global healthcare client. The role is full-time and hybrid, requiring 37 hours per week across three days in the office and two days from home.

The successful candidate will handle Medical Device sales orders and Orthokit bookings, delivering a high-quality customer service experience while maintaining accuracy and attention to detail.

Qualifications

• Proven experience in a Customer Service environment.
• Strong proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel.
• Ability to thrive in a pressurised and demanding environment.
• Highly customer-focused approach.
• Exceptional attention to detail, with a 'Right First Time' attitude.
• Willingness to take personal responsibility for decisions and consistently deliver results.

Responsibilities

• Provide outstanding support to internal and external customers.
• Serve as the first point of contact for Medical Device sales orders, Orthokit bookings, and related queries.
• Ensure accurate processing of orders and bookings.
• Resolve Orthokit-related conflicts efficiently.
• Contribute to achieving departmental KPIs.

Skills

Customer Service

Microsoft Office

Attention to detail

High-Pressure Environments

Right First Time

Tools

Outlook

Excel

Word

Job description

Customer Service Beeston (Transition) Manpower Leeds, West Yorkshire

An exciting opportunity to join one of the world's most comprehensive healthcare companies as a Customer Service Representative. This is a full-time, hybrid position requiring 37 hours per week, with three days in the office and two days working from home (a 2-week rotating shift: 8:30 am - 5:00 pm, week 1, and 9:45 am - 6:15 pm, week 2, Monday to Friday only). The successful candidate will work with our client on a long-term temporary basis, earning a competitive starting pay rate of £13.85 per hour, moving to £15.02 per hour after successful completion of 12 weeks of training.

As a Customer Service Representative, you will be responsible for providing outstanding support to both internal and external customers. Acting as the first point of contact for Medical Device sales orders, Orthokit bookings, and related queries, you will play a vital role in delivering a customer-centric service experience. Your attention to detail will ensure the accurate processing of orders and bookings, while your problem-solving skills will help resolve any Orthokit-related conflicts efficiently.

You will be expected to consistently maintain high performance standards, contribute to the achievement of departmental KPIs, and demonstrate behaviours aligned with our leadership imperatives. Your professionalism will help to position the Customer Service department as an integral part of a world-class organisation.

Experience Required:

• Proven experience in a Customer Service environment, demonstrating a customer-centric mindset
• Strong proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel
• Ability to thrive in a pressurised and demanding environment
• Highly customer-focused approach
• Exceptional attention to detail, with a 'Right First Time' attitude
• Willingness to take personal responsibility for decisions and consistently deliver results.

Why Join?

• Recognised as a Best Place to Work with global awards in both 2021 and 2022
• Featured in the "100 Most Sustainable Corporations in the World," ranked number one in their industry
• Great transport links and onsite parking, close to local amenities
• Onsite gym
• On-site restaurant and subsidised well known coffee shop

This is your chance to be part of a world-leading organisation known for its innovation, sustainability, and commitment to employee well-being.

Our clients are the Orthopedics division of a major global organisation, offering one of the most comprehensive medical device portfolios in the world. Their products help heal and restore movement for millions of patients worldwide.

• Seniority Level

Associate

• Employment Type

Full-time

Skills

• Customer Service
• Microsoft Office
• High-Pressure Environments
• Customer-Focused Service
• Attention to Detail