Customer Service Advisor

PHS Group Limited; Barnsley; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Company pension

Employee discount

Free parking

Training & development

Friendly environment

Job summary

Countrywide Healthcare in Barnsley is seeking a proactive Customer Service Advisor to join our office-based team. You will handle customer orders across B2B and B2C channels, resolve inquiries, and provide after-sales support to ensure a positive customer journey.

Key duties include processing orders accurately, managing tickets within SLAs, upselling where appropriate, and maintaining precise records in our CRM/ERP systems. A customer-focused attitude and strong teamwork are essential.

Qualifications

• Experience in customer service or order processing.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Process customer orders accurately and efficiently.
• Manage customer enquiries by phone, email and face-to-face.
• Provide alternatives for out-of-stock products and manage back orders.
• Handle after-sales support including returns, credits, amendments and delivery queries.
• Manage service tickets and ensure timely resolution within SLAs.
• Liaise with internal teams to resolve customer issues effectively.
• Maintain accurate customer records and notes within company systems.
• Identify opportunities for continuous improvement.
• Support business growth through upselling, cross-selling and promotions.
• Undertake additional duties as required.

Skills

Customer service

Order processing

CRM

ERP systems

Multi-tasking

Attention to detail

Interpersonal skills

Team working

Tools

CRM software

ERP system

Ticketing systems

Job description

Customer Service Advisor | Office Based- Barnsley

Countrywide Healthcare is one of the UK's leading suppliers of healthcare consumables and equipment to the care sector. We are looking for a proactive and customer-focused Customer Service Advisor to join our friendly and growing team.

This role is ideal for someone who enjoys helping customers, resolving issues, and delivering excellent service while supporting business growth. The purpose of this role is to provide outstanding customer service by managing customer orders and enquiries across B2B, B2C and Mobility Store channels. The role will focus on accurate order processing, after-sales support, and ensuring a positive customer experience at every stage of the customer journey.

Key Responsibilities

• Process customer orders accurately and efficiently.
• Manage customer enquiries by phone, email and face-to-face.
• Provide alternatives for out-of-stock products and manage back orders.
• Handle after-sales support including returns, credits, amendments and delivery queries.
• Manage service tickets and ensure timely resolution within SLAs.
• Liaise with internal teams to resolve customer issues effectively.
• Maintain accurate customer records and notes within company systems.
• Identify opportunities for continuous improvement.
• Support business growth through upselling, cross-selling and promotions.
• Undertake additional duties as required.

Key Requirements

• Previous experience in a customer service or order processing role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience using CRM, ERP or ticketing systems.
• A positive, customer-focused attitude and strong team-working skills.

Benefits

• Annual salary of £24,983.00
• Company pension scheme
• Employee discount
• Free on-site parking
• Ongoing training and development
• Friendly and supportive working environment

If you are passionate about delivering exceptional customer service and want to be part of a successful and growing business, we'd love to hear from you.

At Countrywide Healthcare, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.