Customer Service Associate — Waste & Recycling

Biffa Waste Services; Barlborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

24 days holiday

Bank holidays

Generous pension

Medical & dental scheme

Cycle to work scheme

Retail, leisure and travel discounts

Free parking on site

Training & development opportunities

Job summary

Biffa Waste Services is seeking a Customer Service Representative for our Barlborough office. This permanent, full-time role (37.5 contracted hours per week) sits in our lively contact centre, where you will help customers with queries and provide practical resolutions.

We value passionate, communicative individuals with attention to detail and the ability to stay calm under pressure. Experience in customer service helps; Microsoft Office knowledge is a plus, with a 4-week induction to support

Qualifications

• Ideally you will have some experience within a customer service environment.
• You are passionate about customers with excellent communications skills and attention to detail.
• Ability to stay calm under pressure; a comprehensive 4-week induction will support you.

Responsibilities

• Work in our customer service contact centre, handling queries and delivering resolutions.
• Join a dedicated, passionate team and deliver excellent customer service.
• Support customers with resolutions while maintaining a positive attitude.

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Tools

Microsoft Office

Job description

Biffa Waste Services is seeking a Customer Service Representative for our Barlborough office. This permanent, full-time role (37.5 contracted hours per week) sits in our lively contact centre, where you will help customers with queries and provide practical resolutions.

We value passionate, communicative individuals with attention to detail and the ability to stay calm under pressure. Experience in customer service helps; Microsoft Office knowledge is a plus, with a 4-week induction to support