Customer Care Specialist - Waste & Recycling

Biffa Waste Services; Clowne; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Generous pension

Medical and dental scheme

Cycle to work scheme

Discounts on retail, leisure andTravel

Free parking on site

Training and development opportunities

Job summary

Biffa Waste Services is hiring a Customer Service Representative to join our UK-based contact centre. This office-based role is permanent and full-time, with a 37.5 hour week and shifts between 7.45am–5.30pm, Monday to Friday, plus Saturday rota when required.

You will help customers with queries and deliver effective resolutions while upholding our standard of service. The ideal candidate is passionate about customers, communicates clearly, stays calm under pressure, and pays attention to

Qualifications

• Ideally some experience in a customer service environment.
• Knowledge of Microsoft Office would be helpful but not essential.
• 4-week induction to support you in your start.

Responsibilities

• Handle customer queries and provide clear resolutions.
• Deliver excellent customer service and maintain quality standards.

Skills

Excellent communication skills

Attention to detail

Positive attitude

Calm under pressure

Tools

Microsoft Office

Job description

Biffa Waste Services is hiring a Customer Service Representative to join our UK-based contact centre. This office-based role is permanent and full-time, with a 37.5 hour week and shifts between 7.45am–5.30pm, Monday to Friday, plus Saturday rota when required.

You will help customers with queries and deliver effective resolutions while upholding our standard of service. The ideal candidate is passionate about customers, communicates clearly, stays calm under pressure, and pays attention to