Customer Service Associate - In-Store & Tills (Flexible)

One Stop Stores Ltd; Poole; On-site; GBP 12,000 - 15,000; Full time

Job summary

One Stop Stores Ltd in Poole is seeking a Customer Service Assistant to join our fast-paced retail team. You will be on the shop floor, stocking shelves, processing payments and ensuring the store looks inviting for customers.

The role emphasizes helpful, friendly service and accuracy in till operations. You will contribute to a positive customer experience by engaging with shoppers, supporting flexible working patterns, and assisting with safety and compliance throughout the shift.

Responsibilities

• Serve customers with passion and pride, delivering great natural service.
• Encourage customers to provide feedback via the have your say survey.
• Work across tills, online, replenishment, vending and stock routines to meet customer needs.
• Follow training to work safely and meet store policies.
• Participate in community events and help maintain a welcoming store environment.
• Maintain awareness of store performance and your part in delivering profitability.
• Clock in and out to ensure accurate pay for hours worked.
• Follow security procedures and wear safety equipment where available.
• Support age-restricted product checks in line with Think 25 policy.

Skills

Customer service

Cash handling

Stock replenishment

Store operations

Tools

POS system

Job description

One Stop Stores Ltd in Poole is seeking a Customer Service Assistant to join our fast-paced retail team. You will be on the shop floor, stocking shelves, processing payments and ensuring the store looks inviting for customers.

The role emphasizes helpful, friendly service and accuracy in till operations. You will contribute to a positive customer experience by engaging with shoppers, supporting flexible working patterns, and assisting with safety and compliance throughout the shift.