Customer Service Associate

Greystar Worldwide, LLC; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global real estate company is seeking a dedicated property management professional to enhance resident experiences. The role involves managing daily operations, providing exceptional customer service, and ensuring compliance with health and safety standards. Ideal candidates will have strong organizational and communication skills, along with a passion for delivering excellent service. Join a dynamic team and contribute to creating memorable living experiences for residents.

Qualifications

• Significant experience in a customer-facing role.
• Ability to work autonomously and make decisions.

Responsibilities

• Supports day-to-day property management and community.
• Conducts sales and leasing activities, including viewings.
• Ensures health and safety compliance according to policies.

Skills

Customer Service

Relationship Building

Organizational Skills

Fluent English

Numerical Skills

Education

Good General Education

Tools

Microsoft Office

Databases

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in the sectors of institutional-quality rental housing, logistics, and life sciences. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate across 250 markets globally. The company has offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than 1,000,000 units/beds globally. It also has a robust institutional investment management platform with over $78 billion of assets under management, including more than $36 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports the day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration, with the goal of providing an excellent resident experience to achieve occupancy and retention targets.

KEY RESPONSIBILITIES

• Collaborates with the team to deliver exceptional resident living experiences.
• Creates a positive, memorable experience for residents.
• Provides comprehensive customer service, including front-of-house duties, anticipating and exceeding resident expectations.
• Responds effectively to customer queries and complaints, following Greystar’s procedures.
• Supports community events and activities.
• Builds and maintains relationships with clients.
• Gathers local knowledge on travel, entertainment, and amenities relevant to residents.
• Handles administrative tasks such as logging maintenance requests, filing, notices, and database updates.
• Participates in marketing activities like open days and leafleting.
• Conducts sales and leasing activities, including viewings, move-ins, and follow-ups.
• Assists with community preparations, including move-in and move-out processes.
• Ensures health and safety compliance according to company policies.
• Participates in an on-call roster for out-of-hours emergency support.
• Manages rent arrears following collection procedures to meet property targets.
• Promotes tenancy extensions and additional revenue streams such as vending.
• Raises purchase orders as per procedures.
• Ensures timely tenant refunds in line with policies.
• Maximizes utility efficiency.

ABOUT YOU

• Good general education level.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other systems like databases or booking systems (training provided).
• Knowledge of UK Health and Safety legislation.

EXPERIENCE & SKILLS

Essential

• Excellent customer service skills with significant experience in a customer-facing role.
• Strong relationship-building and influencing skills as a team player.
• Ability to work autonomously, making decisions when necessary.
• Fluent English verbal and written communication skills.
• Excellent organizational skills with the ability to multitask and prioritize.
• Numerical skills for relevant activities.
• Culturally aware, adaptable in communication and negotiation.
• Flexible and adaptable to changing environments.
• Enthusiastic about delivering exceptional stakeholder experiences and continuous self and professional improvement.