Customer Service Assistant – Underwriting Support (Hybrid)

Royal & Sun Alliance Insurance Ltd; Chelmsford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance in the UK is seeking a quality-focused operations support professional to assist specialist underwriting teams with new business, renewals and amendments. You’ll produce policy documents, invoices and endorsements while ensuring accuracy and compliance.

With full training and development support, you’ll gain valuable industry knowledge in a collaborative team, enjoying hybrid working, flexible hours and a strong focus on career growth.

Qualifications

• Excellent numeracy skills and digital fluency.
• Attention to detail and accuracy in work.
• Clear written and verbal communication.
• Strong organisational skills and multi-tasking.

Responsibilities

• Support underwriting teams with processing across new business, renewals and mid-term adjustments.
• Produce policies, invoices, certificates and endorsements to quality standards.
• Review instructions for accuracy and compliance.
• Handle daily workflows to meet service levels and regulatory requirements.
• Build good relationships with colleagues, brokers and claims teams.

Skills

Numeracy

Digital fluency

Attention to detail

Communication skills

Organisational skills

Problem solving

Tools

Business systems

Job description

Intact Insurance in the UK is seeking a quality-focused operations support professional to assist specialist underwriting teams with new business, renewals and amendments. You’ll produce policy documents, invoices and endorsements while ensuring accuracy and compliance.

With full training and development support, you’ll gain valuable industry knowledge in a collaborative team, enjoying hybrid working, flexible hours and a strong focus on career growth.