Assistant Underwriter

Intact Insurance (previously RSA); Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension contributions up to 11%

Hybrid working

Flexible hours

25 days annual leave + bank holidays +

Buy/sell holidays

Health & wellbeing

Career development and mentoring

Job summary

Intact Insurance, formerly RSA, invites you to join its eTrade underwriting team in Glasgow on a permanent basis. The role starts with a six‑month office‑based training program, after which a hybrid working pattern applies.

You will underwrite policies with UK brokers, deliver first‑contact resolutions, and work with a technical coach on complex risks. The team values customer focus, clear communication, and a commitment to growth, with chances for development and mentoring within a supportive

Qualifications

• Previous experience within a customer service environment.
• Ability to multi-task in a busy, fast-paced environment.
• Excellent communication skills, both written and verbal.
• Genuine desire to help customers and understand their needs.

Responsibilities

• Work with Insurance Brokers across the UK underwriting various insurance policies.
• Drive excellent customer service with brokers and resolve situations in the 1st contact.
• Managing inbound calls, Live Chat, Post and emails from brokers in line with your underwriting licence.
• Working with your technical coach on complex and non-standard risks that are outside of your authority.
• Be focused on your continued development and therefore generating profitable results for the company.

Skills

Customer service experience

Multitasking

Communication skills

Customer focus

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

We are currently recruiting for Trading Associate Underwriters to join our eTrade team in Glasgow. The first 6 months will be office based with a comprehensive training program which will provide you with skills and knowledge required to be successful. After this it will be hybrid working

You’ll make an impact by:

• Work with Insurance Brokers across the UK underwriting various insurance policies
• Drive excellent customer service with brokers and looking to resolve situations in the 1st contact.
• Managing inbound calls, Live Chat, Post and emails from brokers in line with your underwriting licence.
• Working with your technical coach on complex and non-standard risks that are outside of your authority.
• Be focused on your continued development and therefore generating profitable results for the company.

Your skills and experience:

• Previous experience within a customer service environment. This could be (but not limited to) financial services, retail, care industry, insurance).
• Ability to multi-task in a busy and fast-paced environment.
• Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions.
• Excellent communication skills, both written and verbal.

Why You’ll Love It Here:

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.