Customer Service Assistant - Temp to Perm, Office-Based

10 Recruitment Ltd; Morley; On-site; GBP 17,000 - 19,000; Full time

Job summary

10 Recruitment Ltd is helping a Morley-based manufacturer find a Customer Service Assistant to cover holiday and maternity leave. This office-based role sits in a friendly, open-plan environment with a dedicated team of five.

You’ll work Monday to Friday, 9am–5pm, primarily handling emails (60%) and calls (40%), resolving delivery issues and keeping customers informed. The position offers £12.75 per hour and potential for a permanent contract.

Qualifications

• Excellent written and verbal communication skills.
• Professional and friendly phone manner for customer contact.
• Attention to detail is essential when handling queries.

Responsibilities

• Respond to customer queries via a bespoke email system (60%).
• Speak with businesses and end customers to resolve issues (40%).
• Investigate and resolve delivery mishaps (wrong items, missing parts, etc.).
• Collaborate with a tight-knit team of five in a friendly open-plan office.

Skills

Strong communication

Phone manner

Attention to detail

Problem solving

Job description

10 Recruitment Ltd is helping a Morley-based manufacturer find a Customer Service Assistant to cover holiday and maternity leave. This office-based role sits in a friendly, open-plan environment with a dedicated team of five.

You’ll work Monday to Friday, 9am–5pm, primarily handling emails (60%) and calls (40%), resolving delivery issues and keeping customers informed. The position offers £12.75 per hour and potential for a permanent contract.