Customer Service

10 Recruitment Ltd; Morley; On-site; GBP 17,000 - 19,000; Full time

Job summary

10 Recruitment Ltd is helping a Morley-based manufacturer find a Customer Service Assistant to cover holiday and maternity leave. This office-based role sits in a friendly, open-plan environment with a dedicated team of five.

You’ll work Monday to Friday, 9am–5pm, primarily handling emails (60%) and calls (40%), resolving delivery issues and keeping customers informed. The position offers £12.75 per hour and potential for a permanent contract.

Qualifications

• Excellent written and verbal communication skills.
• Professional and friendly phone manner for customer contact.
• Attention to detail is essential when handling queries.

Responsibilities

• Respond to customer queries via a bespoke email system (60%).
• Speak with businesses and end customers to resolve issues (40%).
• Investigate and resolve delivery mishaps (wrong items, missing parts, etc.).
• Collaborate with a tight-knit team of five in a friendly open-plan office.

Skills

Strong communication

Phone manner

Attention to detail

Problem solving

Job description

Customer Service - Join a Friendly Team in Morley!

Location: Morley, LS27

Pay: £12.75 per hour

Hours: Monday to Friday, 9am - 5pm

Contract: Temporary (with potential to go permanent!)

Are you a problem-solver with a knack for delivering top-notch customer service? Do you thrive in a fast-paced, friendly environment? If so, we've got just the role for you!

A leading manufacturer in Morley is on the hunt for a Customer Service Assistant to step in for holiday and maternity cover. This is a fantastic opportunity to get your foot in the door with a business that values teamwork and efficiency.

What You'll Be Doing:

• 60% inbox-based - Responding to customer queries via a bespoke email system
• 40% phone-based - Speaking with businesses and end customers to resolve issues
• Investigating and resolving delivery mishaps (wrong items, missing parts, etc.)
• Working closely with a tight-knit team of five in a friendly open-plan office

What You Need to Succeed:

• Exceptional communication skills - both written and verbal
• A professional & friendly phone manner - you'll be a key contact for customers
• Attention to detail - accuracy is key when handling customer queries
• A proactive, problem-solving mindset - finding solutions is what you do best!

Why You'll Love It Here:

• Supportive, welcoming team
• Office-based role in a great location
• Potential for a permanent position