Sales And Customer Service Assistant

Red Recruitment Group Ltd; Greet; On-site; GBP 28,000 - 31,000; Full time

Job summary

Red Recruitment Group urgently requires experienced Sales and Customer Service assistants for temporary to permanent opportunities in Tyseley, Birmingham. You will speak to customers both inbound and outbound to offer a positive customer service experience at all times.

The role involves mainly inbound calls (about 50 per day), coordinating with warehouse staff to keep stock accurate, checking deliveries, and following up on order requirements with calm professionalism.

Responsibilities

• Speak to customers both inbound and outbound to offer a positive customer service experience.
• Dealing with mainly inbound calls at approximately 50 per working day.
• Work closely with warehouse staff ensuring stock is accurate and duties are carried out.
• Checking on deliveries and following up on customer order requirements, resolution of shortages or issues in a calm and professional manner.
• General admin and data entry / sending and responding to customer emails as required by the client.

Job description

Red Recruitment Group urgently require a number of experienced Sales and Customer Service assistants for temporary to permanent opportunities in Tyseley, Birmingham.

Your main duties will be to speak to customers both inbound and outbound to offer a positive customer service experience at all times.

Dealing with mainly inbound calls at approximately 50 per working day.

Working closely with the warehouse staff ensuring stock is accurate and duties are carried out.

Checking on any deliveries and following up on customer order requirements, resolution of any shortages or issues in a calm and professional manner.

Any other general admin and data entry / sending and responding to customer emails as required by the client.

The hours of work are:

08:00am to 5:00pm Monday to Friday
Plus every other Saturday 08:00am to 1:00pm when permanent.

£12.71 per hour / £29'740.40 per year basic starting salary, with overtime available when permanent at time and a quarter when required.

Weekly paid for the initial 2 weeks temporary to permanent period, Monthly paid when permanent with the client.

Interviews are planned for week commencing 21st September 2026 and starts are available immediately there after