Customer Service Assistant Over 18

Tenpin; Worcester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Retailer discounts

Free bowling for family and friends

Free food when working 6+ hours

Enhanced family leave

Job summary

Tenpin in Worcester is seeking a Customer Service Assistant to manage reception bookings, answer enquiries, host events and assist with food and drinks.

You will collaborate across departments, run the Laser Arena and Escape Room experiences, and serve drinks at the bar. A proactive, friendly approach and excellent service are essential, with flexibility for evenings and weekends.

Qualifications

• Fast-paced, energetic worker with can-do attitude.
• Excellent customer service and communication skills with a 'nothing is too much trouble' mindset.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised, with strong attention to detail and team spirit.

Responsibilities

• Provide an excellent customer experience by managing reception bookings and addressing enquiries.
• Host events, maintain cleanliness, and assist with food and drinks preparation.
• Work across departments from Laser Arena to karaoke, bar service, and entertainment activities.

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.