Customer Service Assistant Over 18

Tenpin; Elmbridge; On-site; GBP 12,398,000 - 17,909,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free Bowling for family and friends

Free Food (6+ hours)

Job summary

Tenpin is hiring a Customer Service Assistant to deliver outstanding guest experiences, handle bookings, and assist across amusements such as Laser Arena, Escape Rooms, karaoke, and the bar. You will be friendly, proactive and collaborative in a fast-paced family entertainment centre.

Join Tenpin to contribute to a vibrant team, enjoy great staff benefits, and develop in a dynamic environment with opportunities to engage guests of all ages.

Qualifications

• Excellent customer service skills and a friendly, helpful attitude.
• Strong communication and interpersonal skills.
• Fully flexible, including evenings and weekends.
• Able to work well in a busy, dynamic environment.

Responsibilities

• Provide an excellent customer experience by managing reception bookings and enquiries.
• Identify sales opportunities and host events throughout the centre.
• Maintain cleanliness and prepare food and drinks for guests.
• Work across departments from Laser Arena to karaoke and bar service.

Skills

Customer service

Communication

Flexible schedule

Team player

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.