Customer Service Assistant

Tenpin; Castleton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free Bowling for family and friends

Retailer discounts

Best Doctors

Free food when working 6+ hours

Life assurance

Long Service Awards

Refer a Friend Scheme

Job summary

Tenpin is seeking a Customer Service Assistant to deliver a high-energy, guest-focused experience across our family leisure centres in the UK. You will manage bookings at reception, handle enquiries, and spot sales opportunities while helping run events and maintain a welcoming atmosphere.

Role involves working across Laser Arena, Escape Rooms, karaoke, bar service, and food preparation. We value confident, proactive team players committed to outstanding service.

Qualifications

• Excellent customer service and communication skills.
• Able to work in a fast-paced environment.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organized, and detail-oriented.

Responsibilities

• Manage reception bookings and address enquiries.
• Host events and entertain across departments (Laser Arena, Escape Room, karaoke, bar).
• Maintain cleanliness and assist with food and drinks.
• Provide exceptional service as a priority.

Skills

Customer service

Communication

Team player

Flexible hours

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.