Customer Service Assistant Over 18

Tenpin Ltd (part of Ten Entertainment Ltd); Southampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts and

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adopton

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) in the United Kingdom is seeking a Customer Service Assistant to deliver an exceptional guest experience across reception bookings, enquiries and events, and to identify sales opportunities while hosting birthday parties and events. You will work across departments, from running the Laser Arena and Escape Room experiences to serving drinks at the bar.

The role requires energy, a confident, proactive approach, and superb teamwork, with a flexible

Qualifications

• Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised with strong attention to detail and teamwork.
• Determined, enthusiastic and able to work in a fast-paced environment.

Responsibilities

• Provide an excellent customer experience by managing reception bookings and enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.
• Work across departments from Laser Arena to bar and entertainment experiences.

Skills

Customer service

Communication

Flexibility

Team player

Job description

Come join our fantastic team

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player.

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.