Customer Service Assistant Over 18

Tenpin; Harlow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free bowling for family and friends

Discounts and Best Doctors

Enhanced maternity/paternity leave

Life assurance

Job summary

Tenpin in the United Kingdom is looking for a Customer Service Assistant to join our fun, high-energy venues. You'll greet guests, manage reception bookings, answer enquiries, and help host events across bowling, escape rooms, karaoke, and more.

You should be proactive, friendly, with great customer service and a can-do attitude. Full flexibility, including evenings and weekends, is needed to keep the fun flowing and guests coming back.

Qualifications

• Excellent customer service and communication skills with a proactive approach.
• Fully flexible, including evenings and weekends.
• Confident in handling enquiries and guest interactions.

Responsibilities

• Manage reception bookings and respond to customer enquiries.
• Identify sales opportunities and host events.
• Maintain venue cleanliness and prepare food and drinks.
• Support activities across Laser Arena, Escape Room, karaoke and bar.

Skills

Customer service

Communication skills

Team player

Flexible hours

Attention to detail

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.