Customer Service Assistant Over 18

Tenpin Ltd (part of Ten Entertainment Ltd); Warwick; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retailer discounts

Free bowling for family and friends

Free food on shifts

Enhanced leave

Medicash

Wellbeing support

Long service awards

Recommend a Friend Scheme

Spot rewards

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) in the United Kingdom is hiring a Customer Service Assistant to welcome visitors, manage reception bookings, answer enquiries, and help run events across our family entertainment centres, from Laser Arena to karaoke and bars. You’ll be an energetic, proactive, and friendly team player who can work evenings and weekends.

In return, enjoy benefits such as retailer discounts, free bowling for family and friends, free food on shifts, enhanced leave,

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised, strong attention to detail and a strong team player.

Responsibilities

• Manage reception bookings and address enquiries.
• Identify sales opportunities, host events, and maintain cleanliness; prepare food and drinks.

Skills

Customer service

Communication

Flexibility

Team player

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.