Customer Service Assistant Over 18

Tenpin; Gloucester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free Bowling for family and friends

Free Food (6+ hours)

Enhanced leave

Job summary

Tenpin Gloucester is seeking a Customer Service Assistant to deliver a top-notch guest experience across reception, bar and activity areas. You will manage bookings, answer enquiries, support events, and collaborate with teams across Laser Arena, Escape Rooms and karaoke to keep everything running smoothly.

We value a proactive, friendly approach, with a strong focus on customer satisfaction. The role is on-site, with flexible hours including evenings and weekends to suit a busy family

Qualifications

• Excellent customer service and communication skills.
• Able to stay friendly and professional under pressure.
• Fully flexible, including evenings and weekends.

Responsibilities

• Handle reception bookings and customer enquiries.
• Identify sales opportunities and promote services.
• Host events and maintain a clean, welcoming area.
• Prepare food and drinks as required.
• Assist across departments (Laser Arena, Escape Room, karaoke, bar).

Skills

Customer service

Communication

Flexible hours

Team player

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.