Customer Service Assistant Over 18

Tenpin Ltd (part of Ten Entertainment Ltd); Doncaster; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free bowling for family and friends

Free food on shift

Enhanced parental leave

Medicash

Employee assistance programme

Free counselling

Life assurance

Long service awards

Recommend a friend

Job summary

Tenpin Ltd is hiring a Customer Service Assistant to join our entertainment venue in Doncaster. You will handle reception bookings, answer guest questions, and help drive sales while delivering outstanding service to families and groups.

Join a busy, fun environment where you can host events, support the bar and snack areas, and assist across departments to ensure guests have a memorable visit. Flexible hours apply.

Qualifications

• Excellent customer service skills and a friendly, proactive approach.
• Strong communication and interpersonal skills.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Provide an excellent customer experience by managing reception bookings.
• Address enquiries and identify sales opportunities.
• Host events and support food and drinks preparation.
• Maintain cleanliness across the venue and assist different departments.

Skills

Customer service

Communication

Flexibility

Team player

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.