Customer Service Assistant Over 18

Tenpin; Walsall; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Retail discounts and Best Doctors

Free bowling for family and friends

Free food when working 6+ hours

Enhanced maternity, paternity, and_ad​

Medicash

Employee assistance programme

Free counselling

Life assurance (2x annual salary)

Long service awards

Recommend a friend scheme

On the spot rewards

Job summary

Tenpin in the United Kingdom is looking for a Customer Service Assistant to deliver an excellent guest experience across reception bookings, enquiries, and events.

You’ll work across departments, run the Laser Arena, host Escape Rooms, karaoke rooms, and bar service, bringing energy and a friendly, proactive approach to every shift. Tenpin values a positive attitude and provides opportunities for development.

Qualifications

• Excellent customer service and communication in fast-paced environments.
• Able to work in a team and contribute to a positive guest experience.
• Flexible to evenings and weekends to support busy periods.

Responsibilities

• Manage reception bookings and guest enquiries.
• Identify sales opportunities and host events across venues.
• Maintain cleanliness and prepare food and drinks as required.

Skills

Customer service

Communication

Team player

Attention to detail

Flexible hours

Proactive

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.