Administrator

Dfds A/S; Inverness; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Life assurance cover

Pension scheme

Holiday Purchase Scheme

Free ferry travel (Dover/Calais; NE/AN

Employee assistance programme

Retail discounts

Wellbeing platform access

Mental health support

Job summary

DFDS in Inverness is seeking an Administrator to join a busy transport support team. The role involves handling customer queries, data entry, and scheduling daily bookings with accurate pricing. You will liaise with planning and other teams to keep information flowing smoothly.

Ideal candidates will have office experience, strong MS Office skills, and an organised, detail-oriented approach. Full training on internal systems is provided, and you will join a friendly, supportive team committed to

Qualifications

• Experience in a busy office environment is preferred.
• Proficient in Microsoft Office and data entry.
• Able to handle multiple tasks with accuracy and timeliness.

Responsibilities

• Handle customer enquiries relating to bookings and deliveries.
• Perform data entry and maintain accurate system records.
• Book daily jobs into internal systems and ensure correct pricing.

Skills

Microsoft Office

Data entry

Customer service

Organisational skills

Tools

Internal systems

Job description

Do you love keeping things organised and making sure everything runs smoothly behind the scenes? Are you confident handling administration, supporting customers, and helping a busy team stay on track? If that sounds like you, we'd love to welcome you to our team as an Administrator in Inverness.

Be part of the movement – and play your part

About the role

Working Monday to Friday, 09:00–17:00, you’ll support our busy transport team with a wide range of administrative duties. This is a varied role where you’ll play a key part in keeping the office running smoothly and ensuring information flows accurately between teams and customers.

You will be responsible for:

• Handling customer enquiries relating to bookings and deliveries

• Completing data entry and maintaining accurate system records

• Booking daily jobs into internal systems and ensuring correct pricing

• Liaising with the planning team to provide updates on rates and delivery schedules

• Supporting the wider transport team with general administration tasks

• Responding to emails and phone queries in a timely and professional manner

• Helping to keep office processes organised and efficient

About you

You’ll have previous experience working in a busy office environment, with strong Microsoft Office skills and confidence using computer systems. You’ll be organised, detail‑focused, and able to manage multiple tasks at once in a fast‑paced setting.

You’ll thrive in this role if you enjoy working as part of a friendly, bubbly team, and are happy to get stuck in from day one. Strong communication skills and a positive attitude are key, along with the confidence to interact with customers and colleagues. We’re committed to development, so you’ll also receive full support and training on our internal systems.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover

• Contributory company pension scheme

• Holiday Purchase Scheme

• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

• Full employee assistance programme including:

• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

• Huge range of retail discounts from high street and online retailers

• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.